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LADALIDI
Participating Frequently
May 19, 2025
Answered

Error: Could not complete your request because the file was not found.

  • May 19, 2025
  • 1 reply
  • 5495 views

I get this error (Could not complete your request because the file was not found.) when I want to open photoshop. I first open photoshop this popup appears and when I press ok button then photoshop will close again.
I have searched on the internet and all suggest to reset preference, but how do I reset it while photoshop does not open at all, is there any solution for this error I get?

 

Correct answer Aleke

Hi @Aleke 

 

Apologies for the delay it’s been a week since my last update as I’ve been unwell and needed to rest.

 

Unfortunately, none of the suggestions you provided have resolved the issue. I’m sorry to report that.

When I renamed the "Adobe Photoshop 2025 Settings" folder and relaunched Photoshop, it did create a new default settings folder, but the issue still persists.
Even after reinstalling Photoshop and the Creative Cloud app, and renaming the Adobe folder in the Roaming directory, the problem remains unchanged.

 

All three options didn’t work.


Hi @LADALIDI! Thanks for the update.

At this point, it’s looking like the issue might be something very specific to your system. The error about a missing file could be tied to any number of things, and since this isn’t something we’re seeing widely reported, it’s likely something unique to your setup.

 

Based on everything you've tried so far, it seems like the problem might be coming from outside of Photoshop or the Adobe installation itself. It could be something in the system environment — maybe a font, a driver, a plugin, or another resource that’s causing trouble. If I were in your shoes, I might start thinking about a clean system reinstall, just to rule out anything deeper going on.

 

Do you happen to have access to another computer where you could test this? It would be really helpful to know if the same issue happens there. Also, is your system managed by you, or is it part of a larger setup like a company or school network?

Let’s keep digging — we’ll figure this out together.
Alek

1 reply

A
Community Manager
AlekeCommunity Manager
Community Manager
May 19, 2025

Hi @LADALIDI! Welcome to the community!

Sorry to hear you're running into trouble with Photoshop. Just to help us get a better idea of what might be going on, could you let us know which version you're currently using?

 

In the meantime, there’s actually a way to reset your preferences without needing to open Photoshop. You can find the step-by-step instructions here.  In case the link doesn't take you directly to the part I'm referring to, it's the section that says: "Manually restoring your preferences is the optimum way of resetting Photoshop to its default state [...]"

 

 

Hope this helps — let us know how it goes!

Cheers,
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
L
LADALIDIAuthor
Participating Frequently
May 24, 2025

Hi @Aleke , I'm using photoshop 2025, and I have updated today to version V.26.7 and there is no change, previously I have uninstalled and reinstalled it but that also did not solve the problem, still with the same error. I have also done the steps as in the link you provided but it still does not work.
I hope you can help me to fix it.

Thanks..

A
Community Manager
AlekeCommunity Manager
Community Manager
May 27, 2025

thanks for your reply @Aleke 

 

I have used Creative Cloud Cleaner tool step by step instruction on the link. reinstall photoshop and i did it twice, still not solve the issue.

 

My suspicion is on windows not on photoshop. I have also cleaned all temp files in my windows folder, I have done some system check but nothing is there.

now I have 2 error messages.

this makes me stressed cant use photoshop, but i cant use photoshop beta continuously.

i hope to get solution soon.

thanks.


Hi @LADALIDI!
I'm really sorry to hear this is still not working. I can imagine how frustrating it must be not being able to get your work done. Let's try a couple of things to see if we can get it sorted.

 

Are the other Adobe apps working okay, or is it just Photoshop that's giving you trouble? Is this only affecting the 26.7 version or are you also unable to open previous versions?

 

When you get a chance, could you click on your profile picture in the Creative Cloud app, go to Preferences, then Apps, and check what your default install location is? Sometimes changing it to a different location can help. Also, if your install language is set to something other than English, try switching it to English, reinstalling, and see if that makes any difference.

Thanks so much for hanging in there, I really appreciate your patience!
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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