Error: Could not complete your request because the file was not found.

[LADALIDI]

I get this error (Could not complete your request because the file was not found.) when I want to open photoshop. I first open photoshop this popup appears and when I press ok button then photoshop will close again.
I have searched on the internet and all suggest to reset preference, but how do I reset it while photoshop does not open at all, is there any solution for this error I get?

 

[Aleke]

Hi @LADALIDI! Welcome to the community!

Sorry to hear you're running into trouble with Photoshop. Just to help us get a better idea of what might be going on, could you let us know which version you're currently using?

In the meantime, there’s actually a way to reset your preferences without needing to open Photoshop. You can find the step-by-step instructions here.  In case the link doesn't take you directly to the part I'm referring to, it's the section that says: "Manually restoring your preferences is the optimum way of resetting Photoshop to its default state [...]"

Hope this helps — let us know how it goes!

Cheers,
Alek

[LADALIDI]

Hi @Aleke , I'm using photoshop 2025, and I have updated today to version V.26.7 and there is no change, previously I have uninstalled and reinstalled it but that also did not solve the problem, still with the same error. I have also done the steps as in the link you provided but it still does not work.
I hope you can help me to fix it.

Thanks..

[LADALIDI]

As additional information, these are all the files and folders that are currently in the Photoshop settings folder.
thanks

[Aleke]

Hey @LADALIDI!
Thanks for the update. Just to confirm — you were able to reset your preferences manually, but that didn’t solve the issue?

If that’s the case, it might be worth doing a clean reinstall of Photoshop using the Creative Cloud Cleaner tool, just in case something in the installation got corrupted. Here’s a guide that can help with that: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Let me know how it goes — happy to help if you need anything else!

Cheers,
Alek

[LADALIDI]

thanks for your reply @Aleke 

I have used Creative Cloud Cleaner tool step by step instruction on the link. reinstall photoshop and i did it twice, still not solve the issue.

My suspicion is on windows not on photoshop. I have also cleaned all temp files in my windows folder, I have done some system check but nothing is there.

now I have 2 error messages.

this makes me stressed cant use photoshop, but i cant use photoshop beta continuously.

i hope to get solution soon.

thanks.

[Aleke]

Hi @LADALIDI!
I'm really sorry to hear this is still not working. I can imagine how frustrating it must be not being able to get your work done. Let's try a couple of things to see if we can get it sorted.

Are the other Adobe apps working okay, or is it just Photoshop that's giving you trouble? Is this only affecting the 26.7 version or are you also unable to open previous versions?

When you get a chance, could you click on your profile picture in the Creative Cloud app, go to Preferences, then Apps, and check what your default install location is? Sometimes changing it to a different location can help. Also, if your install language is set to something other than English, try switching it to English, reinstalling, and see if that makes any difference.

Thanks so much for hanging in there, I really appreciate your patience!
Alek

[Optimistic_play6049]

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[LADALIDI]

Hi @Aleke 

Still not working.

All my other Adobe apps work fine, only Photoshop is having issues, including the previous version as well.

I’ve followed all the steps you recommended in the Creative Cloud app and double-checked everything carefully, including the install location and language settings. Everything seems correct.

I even uninstalled all Adobe apps and reinstalled the Creative Cloud app from scratch. After that, I used the Adobe Creative Cloud Cleaner Tool to remove everything completely, leaving no traces behind.

Once everything was clean, I installed Photoshop first (version 25.0), but the issue still come up. Then I installed Illustrator, and it worked perfectly without any problems.

At this point, I’m still confused about what’s going wrong with Photoshop.
I look forward to hearing good news from you soon.
Thanks

[Aleke]

Hi @LADALIDI! Could you share your system specs with me? (Things like your Windows version, GPU, etc.) Also, are you able to open Photoshop Beta?

If you can, it would be super helpful if you could go to Help > System Info in Photoshop, then copy the info from the dialog that pops up into a text file. You can attach that to your reply, or share it with us via Google Drive, WeTransfer, or any file-sharing platform you prefer.

Thanks so much!
Alek

[LADALIDI]

Hi @Aleke  

Below, I’ve attached my system specifications in text format.

I also want to highlight an important detail regarding Photoshop Beta. Before I uninstalled all my Adobe apps, Photoshop Beta was working perfectly, I was even using it for my work while the regular Photoshop had issues.

However, after I uninstalled everything, including the Creative Cloud app, and reinstalled all Adobe apps, Photoshop Beta started experiencing the exact same issue. Because of this, I’m unable to access the system info from Photoshop Beta, as you requested.

For now, I can only provide my Windows system specifications as a text file.

If you need anything else, just let me know.

Hope this helps.

Thanks so much

Ladalidi

[Aleke]

Hi @LADALIDI! Just wanted to let you know that I’ve shared your case with the rest of the team, and I’ll keep you posted as soon as I hear anything back.

In the meantime, if you’d like to keep working in Photoshop, you might want to give Photoshop Web a try. It’s a bit different from the desktop version, but it should help you keep going while we sort this out.

Thanks so much for your patience—I really appreciate it!

Best,
Alek

[Aleke]

Hi @LADALIDI!

Thanks for your patience — I checked in with the rest of the team about your case.

From the splash screen in your video, it looks like Photoshop is getting stuck on “Initializing Tools.” This usually points to an issue with the Tool Preferences, which might be damaged. Could you try these steps in order?

1. Try renaming the “Adobe Photoshop 2025 Settings” folder to something like “Settings Backup” and then relaunch Photoshop. This should prompt it to create fresh default settings.

2. If that doesn’t help, go one level up and rename the “Adobe Photoshop 2025” folder to something unique. Then reinstall Photoshop and give it another go.

This last step is complex, and can be somewhat destructive unless some care is taken.

3. Navigate to the “Adobe” folder inside your Roaming directory. Rename it (e.g., “Adobe Backup”) to set it aside. Reinstall Photoshop — and possibly Creative Cloud as well. If this works, we can assume something in the original “Adobe” folder was causing the issue.
Be sure to keep the original folder untouched as a backup. You can then make a copy and try moving files from the new install into the backup to repair it.

Let me know how it goes or if you’d like help walking through any of the steps!

Thanks again,
Alek

[LADALIDI]

Hi @Aleke 

Apologies for the delay it’s been a week since my last update as I’ve been unwell and needed to rest.

Unfortunately, none of the suggestions you provided have resolved the issue. I’m sorry to report that.

When I renamed the "Adobe Photoshop 2025 Settings" folder and relaunched Photoshop, it did create a new default settings folder, but the issue still persists.
Even after reinstalling Photoshop and the Creative Cloud app, and renaming the Adobe folder in the Roaming directory, the problem remains unchanged.

All three options didn’t work.

[Aleke · Accepted solution]

Hi @LADALIDI! Thanks for the update.

At this point, it’s looking like the issue might be something very specific to your system. The error about a missing file could be tied to any number of things, and since this isn’t something we’re seeing widely reported, it’s likely something unique to your setup.

Based on everything you've tried so far, it seems like the problem might be coming from outside of Photoshop or the Adobe installation itself. It could be something in the system environment — maybe a font, a driver, a plugin, or another resource that’s causing trouble. If I were in your shoes, I might start thinking about a clean system reinstall, just to rule out anything deeper going on.

Do you happen to have access to another computer where you could test this? It would be really helpful to know if the same issue happens there. Also, is your system managed by you, or is it part of a larger setup like a company or school network?

Let’s keep digging — we’ll figure this out together.
Alek

[LADALIDI]

Hi @Aleke 

Good news my Photoshop is finally back to normal!

You were right the issue was actually coming from my system. I’m still not entirely sure what caused it, possibly a corrupted system file, but strangely, it only affected Photoshop and not any of my other Adobe apps.

I don’t use any plugins in Photoshop, so this confirms it was a system-related problem. What’s confusing is that I didn’t receive any system errors, and everything else worked fine only Photoshop had issues, which is why I reached out to you.

After performing a super clean reinstallation of my system and then reinstalling Photoshop, everything is now working perfectly. I'm finally able to use Photoshop again without any problems!

Thank you very much for helping me work through this issue, and thanks as well to the Adobe team for their support.

Thanks,

LADALIDI

[Aleke]

Hi @LADALIDI — that’s awesome to hear! I’m really glad Photoshop is back to working as it should. 😊

If anything else comes up, don’t hesitate to swing by the community — though fingers crossed everything keeps running smoothly for you!

Thanks again,
Alek