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Participant
May 17, 2024
Question

Error: Could not save because of a disk error

  • May 17, 2024
  • 4 replies
  • 602 views

photoshop error -1

-

can't save files.

 

Tried disk check in utility, tried reinstall photoshop, no luck.

 

can't find any way to contact adobe support despite looking for hours.  disappointed.

 

mac m1 pro

 

cheers

 

 

Subject edited for clarity. Was "how do i speak to someone to get support at adobe?"

 

 

4 replies

Participant
May 18, 2024

EDIT2: shame I can't edit my above reply or posts but in interest of being complete, in addition to updating OS , adobe recommends resetting PS preferences.

 

hope this helps!

Participant
May 18, 2024

Update to this: adobe chat couldn't help much & kept asking the same question I'd already answered lol... I think it *might* be an OS issue. I'm running monterey while latest is sonama & I don't update due to it breaking other apps.

 

PS gives an info warning "I need the latest OS to "run stable" " according to the install dialogue box, which I had to ignore due to above reason.

 

disk util first aid & disk access all normal.

 

Here is *current* human chat link: https://helpx.adobe.com/uk/contact.html?rghtup=autoOpen

(until adobe makes it hard to find again!)

 

Hope this helps others

 

 

jane-e
Community Expert
Community Expert
May 17, 2024

 

@same764354535 

 

The first thing to try is to give Photoshop full disk access. This is part of Apple's security and attempt to protect you.

  • In macOS 13 or later: System Settings > Privacy & Security > Privacy

  • In macOS 12 or earlier: System Preferences > Security & Privacy > Privacy

 

Details here:

https://support.apple.com/guide/security/controlling-app-access-to-files-secddd1d86a6/web

 

 

If this doesn't work, see Ged's directions to contact Adobe by Chat or by X. Adobe staff can look at your system. Volunteers cannot.

 

Jane

 

 

Participant
May 18, 2024

Hi Jane, disk access issue would only apply if it didn't save 100% of the time. This error only happens 5-30% of the time, so it can't be that.

 

PS has access to disk.

 

I can't find any links to contact adobe by chat & don't have X.

Ged_Traynor
Community Expert
Community Expert
May 17, 2024

@same764354535 to contact Adobe support.
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Type agent in the chat box to speak to a real person
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare