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Error Launching the app vcruntime140.dll and msvcp140.dll

New Here ,
Nov 15, 2020 Nov 15, 2020

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I have downloaded creative cloud and still getting the same error messages.

Can't launch Creative Cloud. Have tried several times to reinstall the app and also have set pc to factory settings. Please help!

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correct answers 2 Correct answers

Deleted User
Nov 15, 2020 Nov 15, 2020

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Community Expert , Nov 03, 2022 Nov 03, 2022

What version of Photoshop are you running? This was from 2020.

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

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Guest
Nov 15, 2020 Nov 15, 2020

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New Here ,
Nov 16, 2020 Nov 16, 2020

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Thank you so much! That fixed it.

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New Here ,
Nov 03, 2022 Nov 03, 2022

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hi, I am having the same problem but when I follow the link provided it gives me an error: "Sorry page not found".  Is there a new link?...thank you

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Community Expert ,
Nov 03, 2022 Nov 03, 2022

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What version of Photoshop are you running? This was from 2020.

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

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Community Expert ,
Nov 03, 2022 Nov 03, 2022

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Updating your Photoshop may also take care of this issue.

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New Here ,
Nov 04, 2022 Nov 04, 2022

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Thank you...I had to "Modify" (update) all the Microsoft Visual C++ that were installed in my machine.  Then I downloaded the Adobe Cloud apps and it worked.  Thanks again!!

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