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A
acrouse24
Participant
April 11, 2020
Answered

Error message when trying to update camera raw

  • April 11, 2020
  • 4 replies
  • 1481 views

When trying to update to camera raw 9.1.1 in CS6 I continue to get this error message:

 

Update could not be applied.

The error log file may help you in identifying the problem. Then, try updating again. If the problem persist, contact customer support for further assistance.

 

Error log:

Photoshop Camera Raw 9.1.1 (CS6)

There was an error downloading this update. Please quit and try again later. Error code: U43M1D207

 

 

I've been in touch with different customer support reps for hours trying to fix this. It updated fine on my desktop but will not update on my laptop. I have uninstalled and reinstalled photoshop, I have set my computer date back to 10-1-2011.

 

Most recent customer support rep sent me here. Any advice?

This topic has been closed for replies.
Correct answer Jeff Arola

Here are the 9.1.1 installer files:

 

mac

http://swupdl.adobe.com/updates/oobe/aam20/mac/PhotoshopCameraRaw7-7.0/9.1.88/setup.dmg

 

Depending on what macOS your using you may need to follow the directions here under Creative Suite 6

to complete the camera raw 9.1.1 install.

 

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

4 replies

Jeff Arola
Community Expert
Jeff ArolaCommunity ExpertCorrect answer
Community Expert
April 12, 2020

Here are the 9.1.1 installer files:

 

mac

http://swupdl.adobe.com/updates/oobe/aam20/mac/PhotoshopCameraRaw7-7.0/9.1.88/setup.dmg

 

Depending on what macOS your using you may need to follow the directions here under Creative Suite 6

to complete the camera raw 9.1.1 install.

 

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

A
acrouse24Author
Participant
April 12, 2020

THANK YOU SO MUCH! It worked! 

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
April 11, 2020

See if installing an updated Adobe Application Manager makes any difference:

 

https://supportdownloads.adobe.com/detail.jsp?ftpID=4774

A
acrouse24Author
Participant
April 12, 2020

I have tried that and continue to get the same error message

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
April 11, 2020

I get several discussions when I search for "U43M1D207" did you try the suggestions presented there?

A
acrouse24Author
Participant
April 11, 2020

Yes I've tried doing numerous suggestions, like setting my clock back and reinstalling photoshop.

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
April 11, 2020

Hi! how are you trying to download? from a server? try a different browser. Can you move the installer from the desktop?

Do you have agressive anti-viruses, or hosts settings that are not default?

A
acrouse24Author
Participant
April 11, 2020

I'm going into photoshop - help - updates and it launches Adobe Application Manager.

 

How would I download from a browser?

 

No I do not have any anti-viruses and the only setting I have is that I have to put in a password before any downloads, and it's letting me do that part. But that's am Mac setting, I can't turn that off

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