Skip to main content
Participant
November 6, 2020
Question

Error Messages and Adobe Support Number?

  • November 6, 2020
  • 2 replies
  • 229 views

Hi everyone, I've been getting error messages about Adobe Photoshop. It wont let me create a new file, or open a prexisting file, and it also wont let me exit out of the programs at times. I've been searching for the solutions to the problem and none of them have worked, and my Campus IT also cannot find a solution to this problem. I was hoping to maybe get in contact with someone from Adobe to help me troubleshoot the possible solutions, since the problem keeps reoccurring with no results. Does anyone know the email or number? I cant seem to find it.. 😕😕

 

Thanks 

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
Community Expert
November 6, 2020

Known problem with Photoshop File Error Program Error while opening or saving files

Participant
November 6, 2020

Unfortunitly its the latter, but after talking with Campus IT they directed me to the Adobe support team. Im just waiting for them to email me back, thank you for the help!

Jeffrey_A_Wright
Community Manager
Community Manager
November 6, 2020

Samantha, please check the link that John posted; it may resolve your need to contact our support team directly.

Nancy OShea
Community Expert
Community Expert
November 6, 2020

Do you have an individudal or Teams/Enterprise plan from your school?  If the latter, you must work with your campus IT dept. 

 

If the former,  log-in to your account portal with a browser that accepts cookies and does not have script blockers. Plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
Contact us

Nancy O'Shea— Product User & Community Expert
Participant
November 6, 2020

Unfortunitly its the latter, but after talking with Campus IT they directed me to the Adobe support team. Im just waiting for them to email me back, thank you for the help!