Participant

Answered

Error on extension com,invisionlabs.craft.invisible

Forum|Forum|5 years ago
January 15, 2021
7 replies
6035 views

Since the latest upgrade I recieve an error in starting up Photoshop. I deleted full Photoshop and installed it completely like the troubleshoot advises, error stays the same. See image. HELP!!!

Problem or error

Correct answer Niesha Arya

You can try updating the app from website if you have purchased the plugin.

or else you can remove it from system library adobe >CEP > extension >com.invisionlabs.craft.invisible

https://www.invisionapp.com/craft

R

Reykon carlos23952844kyy3

Participant

puedos que hacer unos de llos

B

Bas5D34Author

Participant

Just use shift+command+G and then paste:

~/Library/Application Support/Adobe/CEP/extensions

Then delete the folder com.invisionlabs.craft.invisible file and it fixed my problem.

D

diarrae79046996

Participant

Go to Finder Folder use Shift+Command+G then, type Application Support, open Adobe folder then CEP/extensions.. You can delete com.invisionlabs.craft.invisible file to remove this error.

I worked on my end.

R

Ricatroliveira

Participant

Im having the same issue.

I did downloaded CRAFT an app from invision, but Ive already deleted it.

I still receive this message and it keeps crashing my photoshop...

Deleting my PLUING folders didnt helped also.

If I search my mac theres no folder/file for CRAFT or invision anymore

Kevin Stohlmeyer

Community Expert

Did you delete or uninstall?

There are other package files that could still be hanging out.

Not all are named with craft.

Check the link in the top from the vendor.

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Ricatroliveira

Participant

Ive deleted photoshop AND craft. Ive searched in my mac for every file with "invision" in it and I coudnt find anything.

To fix this issue, Ive re-downloaded CRAFT. But its an app I do not use and that I would like to delete if possible...

Any tips on which folders I should find those files? I cant find the files through the path suggested on this topic

Niesha AryaCorrect answer

Adobe Employee

You can try updating the app from website if you have purchased the plugin.

or else you can remove it from system library adobe >CEP > extension >com.invisionlabs.craft.invisible

https://www.invisionapp.com/craft

Kevin Stohlmeyer

Community Expert

https://support.invisionapp.com/hc/en-us/articles/360017421052-Craft-for-Photoshop

This is definitely a third party plugin and does not come with the standard install for Photoshop.

It's called Craft Sync and had to be installed at some point by the user or an admin.

This is the solution from the vendor:

https://support.invisionapp.com/hc/en-us/community/posts/360076469752-Photoshop-error-with-Sync

TheGoktor

Participant

I have the same issue, and just as other people have repeatedly stated, I am using a Windows 10 PC (not a Mac), and have never installed any extensions, much less Craft Sync, which I have never even heard of until precisely five minutes ago, when I opened this page.

Is there an Adobe tech support person who can actually respond properly to us?

K

Kaees_

Participant

Same problem here, on Windows10 never installed Invision plugin, seems like a security breach ?

M

Maciej5C43

Participant

I have the same message but never used Big Sur (and I don't have Apple). Photoshop crashes several times. Any idea?

Kevin Stohlmeyer

Community Expert

Contact the plugin manufacturer or see if they have an updated plugin for Catalina/Big Sur.

MiekeRoth

Participant

That is a way to go, but I never added that plugin myself. I don't use any plugins other than those that come standard with Photoshop. So it's a bit weird to have to do this while I'm not the direct customer. And again: it's also on pc.

Kevin Stohlmeyer

Community Expert

You must be running Big Sur.

This is an Apple issue where third party developers are not signing their dev certificates so Apple is now blocking them from loading/installing properly.

Contact the vendor support and demand they sign their products!

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Bas5D34Author

Participant

Thanks for your reply Kevin. Indeed I am using Big Sur since it was launched. I never had this problem before in the time I used Big Sur. Which vendor support do you mean? Adobe or Apple?

Kevin Stohlmeyer

Community Expert

Whatever extension you are trying to use - invisionlabs.

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