Error on extension com,invisionlabs.craft.invisible

Community Beginner ,
Jan 15, 2021 Jan 15, 2021

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Since the latest upgrade I recieve an error in starting up Photoshop. I deleted full Photoshop and installed it completely like the troubleshoot advises, error stays the same. See image. HELP!!!Schermafbeelding 2021-01-15 om 12.36.10.png

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correct answers 3 Correct answers

New Here , Jan 22, 2021 Jan 22, 2021
Windows 10 and had the same issue. I uninstalled something called "Craft Version 2.x..." and the problem went away. I think it must have been installed when someone shared an invision mockup with me recently. Don't remember installing anything but there it was. 

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Adobe Community Professional , Jan 25, 2021 Jan 25, 2021
This is user to user forum. If you dont use the plugin simply go to your plugins folder and remove it.

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Adobe Employee , Feb 15, 2021 Feb 15, 2021
You can try updating the app from website if you have purchased the plugin. or else you can remove it from system library adobe >CEP > extension >com.invisionlabs.craft.invisible  https://www.invisionapp.com/craft

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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You must be running Big Sur.

This is an Apple issue where third party developers are not signing their dev certificates so Apple is now blocking them from loading/installing properly.

Contact the vendor support and demand they sign their products!

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jan 15, 2021 Jan 15, 2021

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Thanks for your reply Kevin. Indeed I am using Big Sur since it was launched. I never had this problem before in the time I used Big Sur. Which vendor support do you mean? Adobe or Apple?

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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Whatever extension you are trying to use - invisionlabs.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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I have the same error on my pc

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New Here ,
Jan 17, 2021 Jan 17, 2021

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I have the same message but never used Big Sur (and I don't have Apple). Photoshop crashes several times. Any idea?

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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Contact the plugin manufacturer or see if they have an updated plugin for Catalina/Big Sur.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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That is a way to go, but I never added that plugin myself. I don't use any plugins other than those that come standard with Photoshop. So it's a bit weird to have to do this while I'm not the direct customer. And again: it's also on pc. 

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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Exactly what I was thinking. I never installed any plugins, so this is definitely an issue between Adobe and the developer.

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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If you dont need it - go to your plugins folder and remove it.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

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https://support.invisionapp.com/hc/en-us/articles/360017421052-Craft-for-Photoshop 

This is definitely a third party plugin and does not come with the standard install for Photoshop.

It's called Craft Sync and had to be installed at some point by the user or an admin.

This is the solution from the vendor:

https://support.invisionapp.com/hc/en-us/community/posts/360076469752-Photoshop-error-with-Sync 

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jan 20, 2021 Jan 20, 2021

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I have the same issue, and just as other people have repeatedly stated, I am using a Windows 10 PC (not a Mac), and have never installed any extensions, much less Craft Sync, which I have never even heard of until precisely five minutes ago, when I opened this page.

 

Is there an Adobe tech support person who can actually respond properly to us?

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New Here ,
Jan 21, 2021 Jan 21, 2021

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Same problem here, on Windows10 never installed Invision plugin, seems like a security breach ?

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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Its not a breach. You or someone with access to your computer either opened or inadvertently installed the plugin. Simply remove it if you dont use it.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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This is user to user forum.

If you dont use the plugin simply go to your plugins folder and remove it.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jan 30, 2021 Jan 30, 2021

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There was nothing in the plugins folder for me as a PC user. As @Joe Hakooz stated below, on Windows 10 is was the removal of an application from 2018 called "Craft Version 2.x..." that solved the issue.

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New Here ,
Feb 18, 2021 Feb 18, 2021

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A friend suggested it may have come with some of the recent Win10 updates.

I uninstalled the same and problem is gone.

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New Here ,
Jan 22, 2021 Jan 22, 2021

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Windows 10 and had the same issue. I uninstalled something called "Craft Version 2.x..." and the problem went away. 

I think it must have been installed when someone shared an invision mockup with me recently. Don't remember installing anything but there it was. 

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Community Beginner ,
Jan 29, 2021 Jan 29, 2021

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Thank you @Joe Hakooz ! That was the solution for me. Much appreciate you taking the time to post that. I note that the installation date for the Craft app was in 2018 and very likely to be part of a project where I was sent invision mockups too. 

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Community Beginner ,
Jan 29, 2021 Jan 29, 2021

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Anyone here who can tell me how to delete the Craft plugin on a Mac? I've searched the complete machine but could'nt find the plugins folder for Photoshop. Thanx!

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Adobe Community Professional ,
Jan 29, 2021 Jan 29, 2021

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Go to Applications/Adobe Photoshop/Plugins

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Adobe Employee ,
Feb 15, 2021 Feb 15, 2021

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You can try updating the app from website if you have purchased the plugin.

or else you can remove it from system library adobe >CEP > extension >com.invisionlabs.craft.invisible 

 

https://www.invisionapp.com/craft

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New Here ,
Apr 19, 2021 Apr 19, 2021

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Im having the same issue.

 

I did downloaded CRAFT an app from invision, but Ive already deleted it.

I still receive this message and it keeps crashing my photoshop...

 

Deleting my PLUING  folders didnt helped also.

 

If I search my mac theres no folder/file for CRAFT or invision anymore

 

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Adobe Community Professional ,
Apr 19, 2021 Apr 19, 2021

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Did you delete or uninstall?

There are other package files that could still be hanging out.

Not all are named with craft.

Check the link in the top from the vendor.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Apr 19, 2021 Apr 19, 2021

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Ive deleted photoshop AND craft. Ive searched in my mac for every file with "invision" in it and I coudnt find anything.

 

To fix this issue, Ive re-downloaded CRAFT. But its an app I do not use and that I would like to delete if possible...

 

Any tips on which folders I should find those files? I cant find the files through the path suggested on this topic

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