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ERROR PHOTOSHOP

Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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hello ! 

 

[reference to illegal activity removed]

 

since i did the subscription this year, i had problems, everyday new problems, and i am really done now of that ............ i copied the error from photosop diagonistic and share it with and i hope you help me because i have clients who wait .  

 

Thank you

 

Photoshop Error information
Code: -1
Text: en raison d'une erreur du programme
Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
Stack:
Adobe Photoshop 25.3.1 20231212.r.241 46eb480 - x86
0 address: 00007FF6E37FA596 base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
1 address: 00007FF6E37E6F7D base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
2 address: 00007FF6E21BCDC8 base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
3 address: 00007FF6E21BC0FC base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
4 address: 00007FF6E1BAD824 base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: 'xmlCheckHTTPInput:-1 in n.a.'
5 address: 00007FF6E1BACDD9 base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: 'xmlCheckHTTPInput:-1 in n.a.'
6 address: 00007FF6E1BACC39 base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: 'xmlCheckHTTPInput:-1 in n.a.'
7 address: 00007FF6E1BBFC7D base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: 'xmlCheckHTTPInput:-1 in n.a.'
8 address: 00007FF6E2197265 base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
9 address: 00007FF6E219A167 base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
10 address: 00007FF6E2199AFA base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
11 address: 00007FF6E21F6036 base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
12 address: 00007FF6E358AA18 base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
13 address: 00007FF6E358AAAD base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
14 address: 00007FF6E354310A base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
15 address: 00007FF6E35519BA base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
16 address: 00007FF6E1B5DA7D base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: 'xmlCheckHTTPInput:-1 in n.a.'
17 address: 00007FF6E35453ED base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
18 address: 00007FF6E3623B32 base: 00007FF6DF140000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
19 address: 00007FFAF3E5257D base: 00007FFAF3E40000 module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
20 address: 00007FFAF4E8AA58 base: 00007FFAF4E30000 module name: 'ntdll.dll' symbol info: 'RtlUserThreadStart:-1 in n.a.'

 

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Adobe
Community Expert ,
Dec 19, 2023 Dec 19, 2023

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@Mohammad32577604aty2 

 

Before you installed this version, did you run the Cleaner Tool to remove all traces of any previous versions?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

You didn't say what the problems are that you are having. Can you tell us that? For instance, some of the problems we are seeing are related to GPUs. I'm not saying your problems are, because we don't even know what they are yet.

 

Jane

 

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Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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i already tried to unstill photoshop, but i didn't use the cleaner tool, i
will see how to do that and i will come back to you

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Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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I unstilled by using the cleaner tool and nothing changed sadly 😞 

i share with you a video that i captured from my computer to show you the problem

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Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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@jane-e 

unstilled by using the cleaner tool and nothing changed sadly 

 

i share with you a video that i captured from my computer to show you the problem

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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@Mohammad32577604aty2 unforunately when using cracked software you may have gotten more than you bargained for and picked up some extra installs that are now conflicting with your legitimate software.

Lets start with this - Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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