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Emma Brahas
Emma Brahas
Known Participant
May 16, 2023
Question

error popup <edited title to prevent incorrect merging>

  • May 16, 2023
  • 4 replies
  • 1925 views

Hello,

 

Please help me: I can't use to solve the strobes in black and white when opening files

  1. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"

 

The window that tells me about the error and I circled it in red won't let me do anything. And if I click cancel it closes my application. Is there a link or can you help me from the helpdesk to fix it?

Thank you

    This topic has been closed for replies.

    4 replies

    Kostya from Ural
    Kostya from Ural
    Participating Frequently
    May 19, 2023

    As a result, the problem with Photoshop crash at startup was solved after updating Windows 11. In particular, after installing these two updates:
    1) April 25 , 2023 - KB5025367- preliminary version of the cumulative update for the platform .NET Framework 3.5, 4.8 and 4.8.1 for Windows 10 version 22H2

    2) Cumulative update on February 14 , 2023 - KB5022729 for the platform .NET Framework 3.5, 4.8 and 4.8.1 for Windows 10 version 22H2

    Kostya from Ural
    Kostya from Ural
    Participating Frequently
    May 19, 2023

    I have the same problem since the last photoshop update, I even completely removed Adobe Creative Cloud with all applications and deleted all my settings. Then I did a clean install of Adobe Creative Cloud and all my apps. But it didn't work, and when photoshop was launched, an error pop-up window appeared again.. I do not know what else to do. It looks like the last update for Camera Raw caused photoshop to crash - it was the last update after which photoshop finally broke.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 16, 2023

    @Emma Brahas 

     

    per @AxelMatt, what happens if you click the "click here" link in that popup window?

     

    <branched>

    Emma Brahas
    Emma BrahasAuthor
    Known Participant
    May 16, 2023

    when I click "click here" it takes me to this panel where I discover a list of possible errors, including my error, the black and white flickering when I want to open a photo in Ps:

     

    And the error window does not disappear as you can see.

     

    Tks.

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      May 16, 2023

      What happens when you click on the link "Click here" in the error dialog?

       

      Have you tried to enable the option "Disable Native Canvas"?

      Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

       

      Do you have installed the latest verwsion of the driver for your graphic card?

       

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
      Emma Brahas
      Emma BrahasAuthor
      Known Participant
      May 16, 2023
      This window blocks my access to the toolbar in the Photoshop application:

      [image: CapturePs_2.JPG]


      My device specification:

      Device name DESKTOP-LI606VQ
      Processor Intel(R) Core(TM) i3-4150T CPU @ 3.00GHz 3.00 GHz
      Installed RAM 8.00 GB
      Device ID CFEA2E13-A4AC-4A90-ABB6-1C06A26EBEDF
      Product ID 00331-10000-00001-AA312
      System type 64-bit operating system, x64-based processor
      Pen and touch Touch support with 5 touch points

      Windows specificatiom

      Edition Windows 10 Pro
      Version 22H2
      Installed on ‎12/‎20/‎2021
      OS build 19045.2965
      Experience Windows Feature Experience Pack 1000.19041.1000.0
      --
      Emma Alina Brahas
      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      May 16, 2023
      quote
      This window blocks my access to the toolbar in the Photoshop application:
      [image: CapturePs_2.JPG]
      By @Emma Brahas

       

      Images in email replies are automatically stripped out by the forum software. Please reply in the forum interface and use the Insert Image button (mountain and sun).

       

      Jane

       

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