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error popup <edited title to prevent incorrect merging>

Explorer ,
May 16, 2023 May 16, 2023

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Hello,

 

Please help me: I can't use to solve the strobes in black and white when opening files

  1. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"

 

CapturePs_2.JPG

The window that tells me about the error and I circled it in red won't let me do anything. And if I click cancel it closes my application. Is there a link or can you help me from the helpdesk to fix it?

Thank you

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Adobe
Community Expert ,
May 16, 2023 May 16, 2023

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What happens when you click on the link "Click here" in the error dialog?

 

Have you tried to enable the option "Disable Native Canvas"?

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

 

Do you have installed the latest verwsion of the driver for your graphic card?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

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Explorer ,
May 16, 2023 May 16, 2023

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This window blocks my access to the toolbar in the Photoshop application:

[image: CapturePs_2.JPG]


My device specification:

Device name DESKTOP-LI606VQ
Processor Intel(R) Core(TM) i3-4150T CPU @ 3.00GHz 3.00 GHz
Installed RAM 8.00 GB
Device ID CFEA2E13-A4AC-4A90-ABB6-1C06A26EBEDF
Product ID 00331-10000-00001-AA312
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 5 touch points

Windows specificatiom

Edition Windows 10 Pro
Version 22H2
Installed on ‎12/‎20/‎2021
OS build 19045.2965
Experience Windows Feature Experience Pack 1000.19041.1000.0
--
Emma Alina Brahas

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Community Expert ,
May 16, 2023 May 16, 2023

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quote
This window blocks my access to the toolbar in the Photoshop application:
[image: CapturePs_2.JPG]
By @Emma Brahas

 

Images in email replies are automatically stripped out by the forum software. Please reply in the forum interface and use the Insert Image button (mountain and sun).

 

Jane

 

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Explorer ,
May 16, 2023 May 16, 2023

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Do you have installed the latest verwsion of the driver for your graphic card?  YES, I DO

 

window circled in red. It won't let me do anything. And if I press CANCEL it closes my photoshop

 

CapturePs_2.JPG

 

Tks

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Explorer ,
May 16, 2023 May 16, 2023

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Do you have installed the latest verwsion of the driver for your graphic card?     YES, I DO!

 

I can't get into Preferences > Technology Previews > etc  because this red circled window won't let me. It won't let me do anything. And if I press CANCEL it closes my photoshop

 

CapturePs_2.JPG

 

Tks

 

 

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Explorer ,
May 17, 2023 May 17, 2023

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I uninstalled Ps and installed the older version 24.2.1 but it doesn't work. I get a window from the opening that warns me of an error. Without going anywhere to see what it is. And when I press "close" it closes the application. I send you the print screen below:

 

CapturePs_5.JPG

 

And Lightroom doesn't work anymore either!!!!!! It doesn't open any error windows, only that I can't download photos. I uninstalled and reinstalled it. THE SAME!

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Community Expert ,
May 16, 2023 May 16, 2023

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@Emma Brahas 

 

per @AxelMatt, what happens if you click the "click here" link in that popup window?

 

<branched>

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Explorer ,
May 16, 2023 May 16, 2023

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when I click "click here" it takes me to this panel where I discover a list of possible errors, including my error, the black and white flickering when I want to open a photo in Ps:

 

CapturePs_4.JPG

And the error window does not disappear as you can see.

 

Tks.

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Community Beginner ,
May 18, 2023 May 18, 2023

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I have the same problem since the last photoshop update, I even completely removed Adobe Creative Cloud with all applications and deleted all my settings. Then I did a clean install of Adobe Creative Cloud and all my apps. But it didn't work, and when photoshop was launched, an error pop-up window appeared again.. I do not know what else to do. It looks like the last update for Camera Raw caused photoshop to crash - it was the last update after which photoshop finally broke.

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Community Beginner ,
May 18, 2023 May 18, 2023

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LATEST

As a result, the problem with Photoshop crash at startup was solved after updating Windows 11. In particular, after installing these two updates:
1) April 25 , 2023 - KB5025367- preliminary version of the cumulative update for the platform .NET Framework 3.5, 4.8 and 4.8.1 for Windows 10 version 22H2

2) Cumulative update on February 14 , 2023 - KB5022729 for the platform .NET Framework 3.5, 4.8 and 4.8.1 for Windows 10 version 22H2

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