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Error "Problem with Generator" Every Time PS is Opened

New Here ,
May 03, 2017 May 03, 2017

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Screen Shot 2017-05-03 at 11.13.12 AM.png

This error message appears every time I open Photoshop (Mac OS X 10.12.4 on a MacBook Pro Retina) uninstalling and reinstalling does not resolve the problem. As far as I know, I do not have any plug-ins for Photoshop or Creative Cloud. Any suggestions? Thanks!

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correct answers 1 Correct answer

Adobe Employee , May 03, 2017 May 03, 2017

Have you tried turning Generator off in the prefs? (Preferences/Plug-Ins/Enable Generator).

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Adobe Employee ,
May 03, 2017 May 03, 2017

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Adobe Employee ,
May 03, 2017 May 03, 2017

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Have you tried turning Generator off in the prefs? (Preferences/Plug-Ins/Enable Generator).

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New Here ,
Aug 24, 2017 Aug 24, 2017

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I can answer that with a YES, I have.  I have also uninstalled and I am STILL getting this error.  I own a Dell inspiron15 7000.  I just started having this issue today.  I have photos I NEED to edit and I am stuck until I resolve this issue.  I NEED HELP PLEASE  Thank you. 

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Same issue, but I can't turn it off because that's the function I need to use. Please help?! I can only see virus software solves for PC users, not Mac.. 

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