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Error reading machine specific preferences

Community Beginner ,
Oct 08, 2017 Oct 08, 2017

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whenever I open Photoshop it gives me an error message saying "error reading machine specific preferences. They will be reset to defaults". sure enough, they are, why does it keep giving me this error message and how can I fix it.Screenshot 2017-10-07 at 12.17.03 PM.jpg

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correct answers 1 Correct answer

Adobe Employee , Oct 13, 2017 Oct 13, 2017
Hi cryptoj0e,It seems that your startup Photoshop preferences are corrupt. It could be beacuse you've had upgraded to this version from a previous version of Photoshop or you have some 3'rd party plugins preventing the app to launch.Please restore your preferences to default following this article Preferences in Photoshop  and let us know if that helps.Thanks,Akash

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Community Beginner ,
Oct 10, 2017 Oct 10, 2017

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I'm having this same issue, on a PC.  Along with this issue, my PS freezes every time I try to resize an image.  These two issues started on the same day.

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Adobe Employee ,
Oct 13, 2017 Oct 13, 2017

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Hi cryptoj0e,

It seems that your startup Photoshop preferences are corrupt. It could be beacuse you've had upgraded to this version from a previous version of Photoshop or you have some 3'rd party plugins preventing the app to launch.

Please restore your preferences to default following this article Preferences in Photoshop  and let us know if that helps.

Thanks,

Akash

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Community Beginner ,
Oct 13, 2017 Oct 13, 2017

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Thanks for the help, it really did work.

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New Here ,
May 11, 2021 May 11, 2021

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Same answer on two forum posts... So this is a known issue?  To be fair, I'm running 2021 and literally (not figuratively, I know the damn difference and I'm mad!) just got this issue.

 

Going to delete and reset my preferences (again!)  Thank goodness I save an actual Preferences Text File.  Although, I do have a lot of crashes because apparently measuring in Inches on Canvas Size, Points on Text Size, Zoom Resizing Window, Non-Flick Panning, not Scaling Images/Smart Object on Place, and about six other things irritating to re-initialize — made worse by keyboard preferances being a wimpy text doc.

 

This conversation is 5+ years old and this bug is coming back??

 

And y'all wonder why people were so reluctant to go towards cloud programing & software support in the first place.  Too bad you can't go back to creating a software with serious patches every six months instead of every week ... or more!  Yeah technology changes weekly, but Adobe software is supposed to be a bastion of reliability.

 

Should have taken the hint after Flash was replaced by HTML5.

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New Here ,
Jul 24, 2021 Jul 24, 2021

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I did what mr. Sharma said, but the error keeps coming back. I've also tried uninstalling and reinstalling Photoshop once, but the error kept coming back.

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Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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@theterkaniansh0w Yep. This has been plaguing me for a while too. If it is data corruption, its not because of our system. It is because adobe needs to step up their preferences management system.

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New Here ,
Jun 02, 2019 Jun 02, 2019

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How can i open preferences when photoshop is not opening?

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Community Beginner ,
Jul 05, 2020 Jul 05, 2020

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I have the same error, I have the restored the preferences, did not work. The same error again and again

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New Here ,
Nov 04, 2020 Nov 04, 2020

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This error occurs when you don't have enough space on your hard drive. Clear at least 15 GB off your hard drive and it should work fine.

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New Here ,
Nov 05, 2020 Nov 05, 2020

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I have this same problem and I'm pretty sure that 1.1 TB is enough storage space.

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Explorer ,
Jan 18, 2021 Jan 18, 2021

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15GB to save the preferences file.... All right. That sounds very logical. Thanks so much for this enlightened opinion. 

https://hansolocambo.com

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Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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@Samir AlhubaishiThat is not at all true. Please don't share false information with the community. It may have been the case fo you, but it is not the case for all, ergo should not be stated as fact.

For me, it seems that shutting windows down with photoshop still open caused this.
It prevented my shutdown, and I ended up needing to close the open files anyway. And yet that was the last thing that happened on my PC photoshop related, so for me is the likely cause.

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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Good day, I have the same issue that happens often at PS startup.

I read about the file preferences, but why it happens often?

The space available in hdd is more or less 300GB.

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Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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This happens regularly, and on more than one computer. Different hardware, yet every few days or so, my preferences reset.
Even after a reformat. Today was the first time I noticed the message.

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Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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I should also add, that it happens not every few days, but for sure happens on every payment anniversary date.
I am behind a firewall, so I manually connect it when I need to.
I am thinking this is some kind of software protection thing. And it is really annoying.

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