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Error when opening the file, file turned to all black with red line

New Here ,
Apr 23, 2020 Apr 23, 2020

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error.PNG

I try to open my Photoshop file after my Windows got suddenly shut down unexpectly and this is what appears, all of the layer and picture turned into black with some red line. Can someone help me please? I need to fix it asap, thanks before !

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Adobe
Community Expert ,
Apr 23, 2020 Apr 23, 2020

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

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New Here ,
Apr 23, 2020 Apr 23, 2020

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yeah, i already did that but it doesn't work either, is there any another way for me to fix it ?

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New Here ,
Aug 14, 2020 Aug 14, 2020

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  • I just have the same problem,  did you to fix it? 

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Community Expert ,
Aug 14, 2020 Aug 14, 2020

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Please read this (in particular the section titled "Supply pertinent information for quicker answers"):

https://community.adobe.com/t5/Community-Help/Guidelines-Tips-for-the-Adobe-Forums/td-p/4788157

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New Here ,
Dec 26, 2020 Dec 26, 2020

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Hi! I have a same problem, what do you do for fix it?

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New Here ,
Dec 27, 2020 Dec 27, 2020

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well, too bad, seems like there's no exact solution for this problem so i try to made a new edit

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New Here ,
Sep 06, 2022 Sep 06, 2022

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same problem here,
I saved the file and after a few days when I reopen it, I got the same error as the above picture.

 

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue? 

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New Here ,
Jun 07, 2023 Jun 07, 2023

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Photoshop file is open but red and black file is open

please solve

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Community Expert ,
Jun 07, 2023 Jun 07, 2023

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If disabling the GPU in preferences doesn't bring back the image, then the file is corrupt.

 

File corruption is always caused by failing hardware, power loss during save, worn and loose cables and connectors, etc..

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