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famineontheland
Participant
October 8, 2021
Question

Export As/Quick Export to PNG files are corrupt.

  • October 8, 2021
  • 3 replies
  • 2270 views

Files exported as PNG are corrupt throught Export As & Quick Export. Unable to repair. 

This topic has been closed for replies.

3 replies

J
j.luchow
Participant
October 18, 2021

This also happens to me. Upon first export from photoshop whether export as/quick export the file is corrupt and can't be opened, however if i re-export following the exact same path and naming of the file and overwrite the previous file it works as expected.

It obviously still allows for export, however, it becomes tedious having to export the same object or file multiple times just for it to work. I believe with the latest update of photoshop did this first start happening.

J
J453
Legend
October 18, 2021

I am not able to reproduce.

I quit, relaunched Photoshop, opened a file, chose File > Export > Export As..., select PNG, export. Open the exported file. Not corrupt.

Am I missing a step? Anything special about the file you're exporting?

 

 

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
May 18, 2022

This still doesn't take away from the fact that I have to export the same thing twice in order for it to properly have the correct file extension. I've reset preferences, I've re-installed photoshop, I've done everything and nothing.

 


@j.luchowGLRL 

 

Now that you have extensions showing, can you try it again? Watch the dialog box carefully as you do:

  • When you first export, is the png extension there?
  • When you type the name of the file, is the png extension still there?
  • When you finish the export and look in Windows File Explorer / Mac Finder, is the png extension still there?

 

Let us know exactly when it disappears. If it's still not working, give us:

  • Your OS and version
  • Your PS version (not "latest" as you said in October, as there have been updates since then)

 

Jane

 

    J
    J453
    Legend
    October 8, 2021

    Could you post your source PSD and resulting PNGs for us to investigate?

    nikunj.m
    nikunj.m
    Legend
    October 8, 2021

    Hi,

     

    We're sorry about the trouble with Photoshop while using Export As or Quick export. Would you mind telling us which version of Photoshop you're using along with the version of Windows you're working on? Are you exporting the files to an external drive? Have you tried changing the location to which you are exporting to check if that makes a difference? If not, please try that & let us know if it helps.

     

    You can also try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/2Qzc0K3

    Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

     

    Let us know how it goes!

    Regards,

    Nikunj

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