Exporting Errors

Forum|Forum|3 years ago
June 3, 2022
2 replies
880 views

Is anyone else having the issue where when you try to export your project it changes the color or ads red or rectangles over half or all the screen? This has been happening especially when resizing during the export. For example going from 1920x1080 to 1280x720. I am running photoshop version 23.3.2 and on macOS Monterey.

macOS

This topic has been closed for replies.

CShubert

Community Manager

@Samantha6322

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

CShubert

Community Manager

Hi @Samantha6322, multiple customers have said that MachinePrefs.psp was causing this issue.

1. Quit Photoshop

2. Navigate to Photoshop's Preferences folder. macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

3. Delete the file called MachinePrefs.psp from inside the settings folder

Please let us know if this solves your issue.

Thanks,

S

Samantha6322Author

Participant

This solved my issue for a while, but now the issue has come back when I try to export any file with or without compressing the file during the export.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded