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S
SpenO
Participant
March 9, 2020
Question

Eye dropper crashing Photoshop CC 2022

  • March 9, 2020
  • 6 replies
  • 2828 views

Hi, recently installed CC on new 16" MbP - crashes every time I use the eyedropper to sample a colour.

Anyone got any experience/advice before I have to reinstall (and lose precious working time)?

Thanks!

    This topic has been closed for replies.

    6 replies

    notsogrimreeper
    notsogrimreeper
    Participant
    June 22, 2023

    I'm having the same issue. Can we ever expect a fix on this? 

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    June 22, 2023

    @notsogrimreeper what version Photoshop are you using? This was resolved a while ago.

    justinos61840664
    justinos61840664
    Participant
    October 8, 2023

    No it's nooot.

      S
      scottd94308712
      Participant
      July 25, 2022

      Any fix for this?   It's happening to me as well.  When using eyedropper and selecting a color on an open photoshop document thats not the current active document.   Also, crashing when changing pantone colors in channel swatches, when I go to type a new pantone, for example if I want it to jump to Black 4 C,  I will type "Black" and suddenly get the spinning wheel.

      MacOS Monterey,  Mac studio 2022 /// Photoshop CC 23.4.2

      N
      nelsonr59147673
      Participant
      March 31, 2020

      YES!! I'm having the same exact issue. Usually when I have large and/or multiple files open.

      T
      tim3308
      Participating Frequently
      March 14, 2020

      I have just started experiencing the eye dropper crashes/hangs. Latest version of PS on a Mac, select a color w/ eyedropper and instant spinning beachball that doesn't go away, PS becomes unresponsive! Maddening to say the least HELP!

      Eugenio.NYC
      Eugenio.NYC
      Participating Frequently
      March 11, 2020

      Hi

      Which version of Photoshop are you using?

      Reset the eyedropper tool right clicking its icon in the options bar (top options bar)

      B
      brettn94079114
      Participant
      March 11, 2020

      Having the same issue.. using version 21.1 - Each time I use the eyedrop it completely crashes Photoshop and won't even open files that were opened during the crash.

      Eugenio.NYC
      Eugenio.NYC
      Participating Frequently
      March 12, 2020

      Try to reset the preferences, open the preferences and check the reset preferences and quit the software

      lmk

      A
      andreas21018686
      Participant
      March 11, 2020

      I'd like to know the answer to this, too. I'm having the same problem (new Mac Mini computer). I've done all the updates. The only thing that seems to have helped is to change the sample size from "all" to "5 x 5" or something similar, but it still surprises me by crashing suddenly when I use the eyedropper tool. It is VERY frustrating.

      A
      andreas21018686
      Participant
      March 11, 2020

      I forgot to add - I do not use the sample ring. I'm just trying to select a color. Selecting from a different open Photoshop file seems to cause the worst problems, but I used to be able to do this easily in CS3.

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