Eyedropper tool error at White balance

Dear All,

when I want to use the eyedropper tool to set the white balance, and I pick a white area on the picture, all of the picture area become black.

Please help me to solve this error.

Thank you in advance,

Tünde

This topic has been closed for replies.

Community Expert

As for screen recordings:

Are you not using an Adjustment Layer?

Could you please post a screenshot with the pertinent Panels (Toolbar, Layers, Channels, Options Bar, …) visible?

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

Participant

Hello,

here are two screenshot - I hope it will help. I searched on the internet, but did not find any useful to solve this error...

Participant

Did you restore the Preferences yet?

What are the Options (»Beállítások« I guess) in the Levels dialog?

Why don’t you use a Levels Adjustment Layer?

I restored the Preferences, and it is good now - thank you for your help!

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