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W
w30
Participating Frequently
February 13, 2018
Question

eyedropper tool

  • February 13, 2018
  • 2 replies
  • 1163 views

question- with cs6 i am able to use the eyedropper tool to select a color outside of ps. with ps cc2017/18 i am not able to select colors outside ps, anyone else having this issue?

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2 replies

pixxxelschubser
Community Expert
pixxxelschubserCommunity Expert
Community Expert
February 13, 2018

No problems here under Windows in PS CC2017 und PS CC2018.

Do you really select the (correct) eyedropper tool?

And not the 3D eyedropper tool?

Do you really press the left mouse button inside your Photoshop document and hold while moving the cursor outside the Photoshop window?

W
w30Author
Participating Frequently
February 13, 2018

yes, correct tool selected and left button pressed. am able to select colors within ps document. opened 2017 and just started pressing keys on the keyboard and when print screen is pressed/released, am able to select colors outside of ps normally. this did not work in ps2018. win7(64bit)

davescm
Community Expert
davescmCommunity Expert
Community Expert
February 13, 2018

Can we check exactly what you are doing.

To select a colour outside of Photoshop I need to click inside Photoshop then hold the left key down whilst dragging the eyedropper outside. The colour is picked up when I release the mouse.

Dave

    Norman Sanders
    Norman Sanders
    Legend
    February 13, 2018

    It works without a problem on Mac cc2018. Does resetting the tool solve the problem?

    E
    eoonline
    Participant
    February 27, 2019

    I found this question because I was struggling with the same problem on macOS 10.14.3 using Photoshop CC 20.0.3. I’ve been using Photoshop for over a decade, but I don’t use this feature every day, so I can say with confidence when the feature stopped working.

    Bottom line, I’m a very experienced Photoshop user and am very used to the eye-dropper tool. Left click eyedropper inside image and drag outside, and it picks color from anywhere on the computer screen. I’ve done this many times before, but now, the eye dropper only works within the image. I’ve reset the tool, too.

    Did Adobe change how the eyedropper works?

    E
    eoonline
    Participant
    February 27, 2019

    It has not changed here (i.e click and drag still works) with Photoshop CC 20.0.3 and Windows 10 v1809.  I can't test on Mac though.

    Dave


    I restarted and it is working fine. Must have been momentary problem. Thanks!

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