Favorite Fonts List Not Saving - Photoshop CC 2018

Explorer ,
Apr 05, 2018 Apr 05, 2018

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Photoshop CC 2018 is suddenly not saving fonts that I mark as favorites.  Is there a fix for this issue?

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Guest
Apr 06, 2018 Apr 06, 2018

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Hi

You could try resetting Photoshop preferences, hit CTRL + K and select this option and restart PS

Reset Pref.jpg

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New Here ,
Jul 31, 2018 Jul 31, 2018

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I am using Photoshop 2018 release 19.1.5 and have the same "no font has been marked as favorite" issue.

I called Adobe Customer Service 800-833-6687 and spoke with Santimary Khongwar. After a few minutes of explaining the problem, I allowed her to access my computer to demonstrate the issue.

After 53 minutes on the phone, with over 30 minutes of her attempting to fix the issue on my computer, she was unable to fix this.

Once you close the program, every saved font is gone. If you're having this same problem, please call the number above and express your position. 

As for me, this is a deal breaker! Unless this is resolved, I will not renew my yearly subscription.

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New Here ,
Aug 09, 2018 Aug 09, 2018

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I am having the same problem. Very frustrating.

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Explorer ,
Aug 09, 2018 Aug 09, 2018

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Same problem still exists...  It's a deal breaker for me, as well.

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New Here ,
Jul 27, 2019 Jul 27, 2019

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I am also having this issue, only on the CC 2019 version.  Bogus!

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Contributor ,
Dec 15, 2020 Dec 15, 2020

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Still here in 2020...

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New Here ,
Feb 20, 2021 Feb 20, 2021

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Still here in 2021.

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Community Beginner ,
Apr 07, 2022 Apr 07, 2022

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LATEST

Problem still exists in 2022, even with the newest version of 23.2.2. What a hopeful situation.. Also reported the bug on this post: https://community.adobe.com/t5/photoshop-ecosystem-bugs/bug-photoshop-cc-23-2-2-and-older-versions-f... 

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New Here ,
Jul 17, 2021 Jul 17, 2021

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This happened to me, too (2021). I moved the "character" tab/window to a different location and the issue was fixed. My favorites stopped disappearing. 

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