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Fetching subscribtion details won't stop

New Here ,
Aug 07, 2023 Aug 07, 2023

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Hi! 

 

I used photoshop on my Ipad and all of a sudden the app crashed and now when I'm trying to open it again its just continuing saying "Fetching subscribtion details" and it's stuck there.... 

 

 

I have tried shut down the app and the Ipad multiple times but it still says the same. 

 

Please help my work didn't save to the cloud before the bug 

 

 

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iPadOS

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Adobe
Community Expert ,
Aug 08, 2023 Aug 08, 2023

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Hi @Therese31529828or8m have you tried uninstalling and reinstalling the app?

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New Here ,
Aug 22, 2023 Aug 22, 2023

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Hei, I have the same problem, I have already uninstalled then installed again, but I still face the same problem

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Adobe Employee ,
Sep 07, 2023 Sep 07, 2023

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Hi @Therese31529828or8m & @Faradillah31830015o6vj 

Thanks for calling out! Are you still blocked or you were able to use PS iOS?

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Community Beginner ,
Sep 07, 2024 Sep 07, 2024

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Yes I am, after years!

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