file opening failure

Hi All,

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

For Windows:

1. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
2. Check if there's a GPU driver update available and update if so

For macOS:

1. Update to a newer or latest macOS version (to update the GPU driver which accompanies macOS updates)
2. Uncheck "Automatic graphics switching" found in System Preferences > Battery > Battery

If you're still having issues after trying these troubleshooting steps, the next recommendation would be to look into updating your graphics card (GPU) to something a bit more modern.