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Participant
April 26, 2023
Answered

file opening failure

  • April 26, 2023
  • 3 replies
  • 2475 views

hello everybody, When i am trying to open a file  white screen pops up blinking, is there anybody can help me please 

 

This topic has been closed for replies.
Correct answer jane-e

 

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

 

Jane

3 replies

Jumpenjax
Community Expert
Community Expert
April 26, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  2. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update to a newer or latest macOS version (to update the GPU driver which accompanies macOS updates)
  2. Uncheck "Automatic graphics switching" found in System Preferences > Battery > Battery

 

If you're still having issues after trying these troubleshooting steps, the next recommendation would be to look into updating your graphics card (GPU) to something a bit more modern.

 

 

Lee- Graphic Designer, Print Specialist, Photographer
Participant
April 26, 2023

The same here with photoshop 24.4.1.

Knud Erik Cheistensen

 

Participant
April 27, 2023

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

Participant
May 4, 2023

where is preferences?

 

Participant
April 26, 2023
Since I updated to the latest version, I can't open files. I get this on the screen.

 

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
April 26, 2023

 

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

 

Jane

Participant
April 27, 2023

Fixed with your instructions.

Thank you so much

 

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