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bradyy28190183
New Participant
February 3, 2025
Question

Files on Cloud not sync

  • February 3, 2025
  • 2 replies
  • 275 views

I have good internet connection but for the past week the files ARE NOT SYNCING!! It is very frustrated got my file LOCKED. I tried to make it it avaialble offline but got an error! 

 

 

 

2 replies

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bradyy28190183Author
New Participant
February 4, 2025

I updated the latest 26.3. Not use if the reasons I used a VPN on Brave browser but I disconnected already, and the problem is not going away. I tried all the solution listed below and I can't access my files....Is there a support I can connect and solve the issue?

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Community Manager
AlekeCommunity Manager
Community Manager
February 5, 2025

Hey @bradyy28190183!

Does this happen with all your files or just certain ones? Have you tried signing out and then signing back into both the Creative Cloud app and the web version?

If you'd rather reach out to chat support, you can go here and click the icon in the bottom right corner.

Thanks for the patience!
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
A
Community Manager
AlekeCommunity Manager
Community Manager
February 3, 2025

Hi @bradyy28190183! 👋 Welcome to the community!

Sorry to hear you're having issues with the Cloud. You mentioned this started in the past week. Did you make any changes to your system or update Photoshop before the syncing stopped working? What version of Photoshop are you currently using?

Have you tried some of the solutions listed here for file syncing issues? https://adobe.ly/4jKEM6a

Thanks!

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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