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T
Tim23296024jq0m
Participant
September 11, 2022
Answered

Files open in black or grey screen

  • September 11, 2022
  • 1 reply
  • 2457 views

Hi guys,

 

I cant' seem to open a new file or existing file for a couple of weeks now. It opens a grey or black screen.

Does anyone know what'sup? 

 

I'm using:

 

  Model: 14 inch MacBook Pro

  Chip: Apple M1 Pro

 Cores: 8 

  Memory: 16 GB

 

Thanks!

This topic has been closed for replies.
Correct answer TheDigitalDog

First, try disabling GPU in the Preferences (Performance tab). Any better?
You can try this too: in Preferences>Technology Previews, check the box 'Deactivate Native Canvas' and uncheck 'Enable Native Canvas Rulers' options, then restart Photoshop. Does this work?
If not, recalibrate and build a new ICC display profile, the old one might be corrupted.
If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.

If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. On the Mac, that's part of the OS update(s) so if this is the latest OS version, you may need to roll back a release.
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html
https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

1 reply

TheDigitalDog
TheDigitalDogCorrect answer
Inspiring
September 11, 2022

First, try disabling GPU in the Preferences (Performance tab). Any better?
You can try this too: in Preferences>Technology Previews, check the box 'Deactivate Native Canvas' and uncheck 'Enable Native Canvas Rulers' options, then restart Photoshop. Does this work?
If not, recalibrate and build a new ICC display profile, the old one might be corrupted.
If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.

If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. On the Mac, that's part of the OS update(s) so if this is the latest OS version, you may need to roll back a release.
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html
https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    jesuiscarles
    jesuiscarles
    Known Participant
    April 5, 2024

    Thanks for this, it solved my problem!

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