A

Anonymous

Question

Files showing artwork in preview but opens up to one glitched layer??? See images

Forum|Forum|6 years ago
January 9, 2020
3 replies
1407 views

This topic has been closed for replies.

melissapiccone

Community Expert

Your preview is a seperate image from your actual file. With everything you have tried, I'm going with your file is corrupted.

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

A

Anonymous

Inclined to agree. I was really hoping there'd be a solution though. 🙂

happie_97

Community Expert

I am wondering it the issue is with the graphic processor. I've seen this issue with an earlier version of Photoshop.

Our fix was to to to Edit > Preferences (Windows) | Apple > Preferences (Mac)

Select Performance

Uncheck Use Graphics Processor

A

Anonymous

Right @happie_97. I saw that as a possible and gave it a try. Didn't work.

A

Anonymous

I've tried the following:

Restarting Computer

Unistall/Reinstall Photoshop 2020

Reverting to Photoshop 2019

Unchecking the "Use Graphic Processor" feature in the Performance Setting

happie_97

Community Expert

Oh wow! I didnt see that you've already tried unchecking that. It shows the same way in Photoshop 2019?

happie_97

Community Expert

I am trying to replicate this issue. Have you tried different photos to rule out possible file corruption?

Wow! This is fascinating. What happens if you view or place these files in other programs? Would you send me the files? I will try to open them on my computer.

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