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Files showing artwork in preview but opens up to one glitched layer??? See images

Guest
Jan 09, 2020 Jan 09, 2020

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Screen-Shot-2020-01-09-at-11.01.41-AM.jpgexpand imageScreen-Shot-2020-01-09-at-11.03.33-AM.jpgexpand image

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Guest
Jan 09, 2020 Jan 09, 2020

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I've tried the following:

 

Restarting Computer

Unistall/Reinstall Photoshop 2020

Reverting to Photoshop 2019

Unchecking the "Use Graphic Processor" feature in the Performance Setting

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Community Expert ,
Jan 09, 2020 Jan 09, 2020

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Oh wow! I didnt see that you've already tried unchecking that. It shows the same way in Photoshop 2019?

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Guest
Jan 09, 2020 Jan 09, 2020

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Yep, the same in both. It's weird because not all my files are doing this. I'm just discovering that some of them are.

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Community Expert ,
Jan 09, 2020 Jan 09, 2020

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I am trying to replicate this issue. Have you tried different photos to rule out possible file corruption?

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Community Expert ,
Jan 09, 2020 Jan 09, 2020

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Wow! This is fascinating. What happens if you view or place these files in other programs? Would you send me the files? I will try to open them on my computer.

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Guest
Jan 09, 2020 Jan 09, 2020

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Community Expert ,
Jan 09, 2020 Jan 09, 2020

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Wow! The preview and file showed up the same way. It came in as a single-layer background image. Was that how it was supposed to open?

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Guest
Jan 09, 2020 Jan 09, 2020

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No, it's a composite project that I'm working on. Just a few layers of stuff. 

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Community Expert ,
Jan 09, 2020 Jan 09, 2020

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Gotcha! I can replicate it. Hopefully, someone smarter than me will come up with a solution to this. I will keep looking and trying in the mean time.

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Guest
Jan 09, 2020 Jan 09, 2020

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Thanks. I appreciate you taking the time. 

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Community Expert ,
Jan 09, 2020 Jan 09, 2020

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I didn't fully give up yet. Would you post a screenshot of your layers panel?

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Community Expert ,
Jan 09, 2020 Jan 09, 2020

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I am wondering it the issue is with the graphic processor. I've seen this issue with an earlier version of Photoshop.

Our fix was to to to Edit > Preferences (Windows)   |   Apple > Preferences (Mac)

Select Performance

Uncheck Use Graphics Processor

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Guest
Jan 09, 2020 Jan 09, 2020

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Right @happie_97. I saw that as a possible and gave it a try. Didn't work.

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Community Expert ,
Jan 09, 2020 Jan 09, 2020

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Your preview is a seperate image from your actual file. With everything you have tried, I'm going with your file is corrupted.

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

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Guest
Jan 09, 2020 Jan 09, 2020

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Inclined to agree. I was really hoping there'd be a solution though. 🙂

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