Files won't open in new Version, flickering images, then black, HELP!

Forum|Forum|2 years ago
March 23, 2023
6 replies
2338 views

With the recent update 24.3.0, I can't open any files in Photoshop anymore. When trying to open a file, the image window opens, flickers extremely fast from black to white and then stays black. No image to be seen. I can't work anymore, help!

Windows 10 Home

Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz 4.00 GHz

64-Bit-Betriebssystem, x64-basierter Prozessor

NVIDIA GeForce GTX 750 Ti

Windows

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Correct answer Ged_Traynor

@RoarkyGer enable this option in preferences and restart Photoshop

S

Svanur Sigurbjornsson

Participant

Thanks, this fixed this problem, but I think it is something that has to be addressed with an upgrade since not all users are going to find this solution - and should not have to. This is a first time that a file won't open in PS in over 20 years that I have had this nice program. Hopefully this will not repeat itself.

Nancy OShea

Community Expert

@Svanur Sigurbjornsson,

Upgrades are always a mixed bag of tricks. It comes under the heading of unknown surprises. Everyone's system is different. Adobe can't predict what will & won't work for everyone. 😉

There's no hard & fast rule that says you must update every time a new version's released. If you're receiving automatic updates, you can turn that off from Preferences in Creative Cloud Desktop App.

Nancy O'Shea— Product User & Community Expert