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Filter gallery... in Photoshop 2020 does not work

Explorer ,
Apr 28, 2020 Apr 28, 2020

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Filter Gallery... is not operational on my Photoshop 2020 application under windows 10. (I have a recognizable graphics card, nothing is grayed out, no errors are reported, and this is a brand new computer.) Not only is just Chrome under Sketch non-operational, which is what I wanted to apply, but every filter in the gallery is non-functional. All other filters under the Filter menu seem to be in perfect working order.

I have been using Photoshop for over fifteen years, and have never seen this happen before. Also, I will add a short video of what I'm doing in Photoshop in another post as soon as I can.

 

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correct answers 1 Correct answer

Community Expert , Apr 29, 2020 Apr 29, 2020

In the Filter Gallery click just to the left of where it says Chrome as shown below to see the Eye which turns on the Filter gallery preview.

 

fg1.jpgexpand imagefg2.jpgexpand image

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Adobe
Apr 28, 2020 Apr 28, 2020

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Hi there,

 

Sorry that you cannot use the Filter Gallery in Photoshop 2020. There could be a number of reasons why the filter gallery might not work with in the application.

 

Would you mind checking out the steps mentioned in this help page https://helpx.adobe.com/photoshop/kb/filter-effect-issues.html and let us know if that helps?

 

Thanks,

Akash

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Explorer ,
Apr 28, 2020 Apr 28, 2020

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Thanks for the quick response, Akash.

Great suggetsion, BTW, but I happened to check out that help page before submitting my problem. I also went out to the computer manufacturer website and found that my GeForce GPU compatable graphics card driver is up to date. I'm getting the screen recorder ready to capture the steps I went through (since this is a new computer, I had to download and install the recorder I've been using on the old computer for years). Perhaps we'll find something in the video, which I'll be running tomorrow. 

Stay tuned and thank you.

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Explorer ,
Apr 29, 2020 Apr 29, 2020

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Here's the video, Akash.

I hope the .webM format is okay (I can't convert it to .mp4 right now). As the video reveals, I have a smart object, set the foreground and background colors to default (black and white), activate the Filter Gsllery... and choose Chrome under Sketch. But nothing happens. The image should at least change to grayscle. I check my settings for the Chrome filter and they are okay. Then I try a few other filters and nothing happens with any of them. (I have tried a few other filters with the same result--nothing changes.) It's almost as if I had a blowout in the Filter Gallery section. Everything else under the Filter menu seems to work (but I haven't tried everything). Hope this helps.

Whoops. There doesn't appear to be a way to attach the video except by URL, so here goes https://shared-assets.adobe.com/link/d9b1d461-bac2-471f-4262-8e02359638a7.

Good luck.

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Community Expert ,
Apr 29, 2020 Apr 29, 2020

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In the Filter Gallery click just to the left of where it says Chrome as shown below to see the Eye which turns on the Filter gallery preview.

 

fg1.jpgexpand imagefg2.jpgexpand image

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Explorer ,
Apr 30, 2020 Apr 30, 2020

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Hey, Jeff:

Five or six years ago, I probably would have caught that. Nonetheless, that should not lessen the impact of your sharp eye. Thank you very much. My only excuse is that I’m working on a brand new laptop (both my PC and old laptop went belly-up about the same time) until my PC can be repaired. So, it’s easy for more than one of my clumsy fingers to access the touch-pad at one time (I write essays, stories, etc, and the cursor is forever jumping around and wreaking havoc—i.e., deleting words, moving whole sentences, etc). Since turning off the eye in the Filter Gallery... has not happened before (except on purpose), there’s no doubt a stray finger accidentally turned it off.  (For now, maybe I should turn off the touch-pad and use a mouse and Wacom tablet in Photoshop.)

BTW, shortly after reading your response, I got the dreaded blue screen and had to redo my project. But I got 'er done. Again, thank you.

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New Here ,
Nov 08, 2020 Nov 08, 2020

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Thanks Jeff, this one got me to. Glad I was able to find your solution.

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Explorer ,
Jun 12, 2021 Jun 12, 2021

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Thank you so much... That was it ! But why the eye icon doesn't show up for instance with a strikethrough to understand it's not active ?!!!

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New Here ,
Jun 21, 2021 Jun 21, 2021

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Thanks, that seems to have helped.

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