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Answered

Fixed: Photoshop creating a debug.log file when you open a PSD File

Forum|Forum|5 years ago
August 19, 2020
66 replies
36896 views

I just updated my photoshop to the latest version, 21.2.2.289, and I noticed that everytime I open a PSD file. Photoshop creates a debug.log file in the same folder as the PSD file. How do I turn this off?

[Moderator note: PS-55193]

This topic has been closed for replies.

Correct answer Pete.Green

Good news! Tonight's 21.2.4 update should fix the issue with new debug.log file creation.
Look for the Photoshop update in the Updates section of the Creative Cloud desktop. For help, see Update Creative Cloud apps

Let us know if the update fixes it for you as well!

Regards,

Pete

Show previous replies

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SeaAnita

Inspiring

Why is this marked Solved when it's still happening a month later?

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Odairjki

Participating Frequently

I feel very angry with Adobe. I was always a fan, today I look for alternatives because the amount of bugs in all applications is unusual. Each coreation generates more new bugs and it never ends. Things like changing the color of a text to white when you drag it to another document. In the past few years, only beast updates have been made that do not help at all. Worse, they ended up with legal resources such as the synchronization of measurements from all fields with the ruler. In other words, they should call the old engineers again and fire this new generation.

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Gardis_SE

Participant

Adobe, this is under all criticism and the question is how you want to compensate your customers.

phill104

Participant

Really? You want compensation for a minor bug?

I agree, this particular one has taken a long time to fix. However, I would rather it take a long time than a half baked fix that causes something more serious.

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Malky H

Participant

Why is this posted as 'correct answer' when there isn't even an answer in the post?! just an apology??

The debug files are really annoying me as well as all the other million issues I am having with my creative cloud programs....

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zacharys17146859

Participant

Would love to ignore but essentially makes CC an expensive brick:

"[0915/102158.808:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0915/102158.830:WARNING:angle_platform_impl.cc(52)] compileToBinary(230):
C:\fakepath(69,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them"

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Dietrich5FB0

Participating Frequently

How long should we expect this problem to continue? You guys have known about this issue for weeks.
Also, Creative Cloud creates NUMEROUS files in our Temp directories every time we fire it up, and it doesn't delete them on exit. We have to delete them manually.

Pete.Green

Community Manager

Hi everyone,

Really sorry about the the debug.log files that are being created when Photoshop is starting.

We've been able to reproduce this and the engineering team is currently investigating a fix.

The debug.log files are safe to ignore or delete.

Regards,

Pete

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Michael_Rosenstein

Known Participant

Just for your info, the content of my recent debug.log

[0912/104709.895:WARNING:angle_platform_impl.cc(52)] compileToBinary(230): 
C:\fakepath(57,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
C:\fakepath(65,8-28): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

[0912/104737.589:INFO:CONSOLE(1)] "Long rAF frame-time", source: file:///C:/Program%20Files/Adobe/Adobe%20Photoshop%202020/Required/www-rich-tooltips/build/external.js (1)
[0912/104737.684:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0912/104737.684:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0912/104737.705:WARNING:angle_platform_impl.cc(52)] compileToBinary(230): 
C:\fakepath(69,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
C:\fakepath(77,8-28): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

[0912/104848.864:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0912/104848.864:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0912/105158.830:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0912/105158.831:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0912/105236.308:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0912/105236.308:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0912/105344.237:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0912/105344.237:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842