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Torgeir J
Torgeir J
Participant
March 10, 2021
Answered

Fixed: Unable to export Save for Web in Photoshop 22.3 Windows 10

  • March 10, 2021
  • 23 replies
  • 63618 views

After update to Photoshop 22.3.0 today export to Save for Web (Legacy) stopped working. Opens up a error message: The operation could not be completed.

Quick export is working ok. 

{Moderator note: Edited the thread title, PS-60637}

    This topic has been closed for replies.
    Correct answer Akash Sharma

    Hi there,

     

    This issue should be fixed in the Photoshop 22.3.1 update that went live today. This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

     

    To update Photoshop to 22.3.1, click "Update" in the Creative Cloud desktop app next to Photoshop. See: More detailed instructions for updating

     

    Let us know how it goes.

    Thanks,

    Akash

    23 replies

    Show previous replies
    onewavedesigns
    onewavedesigns
    Participant
    March 11, 2021

    I just updated my Photoshop to 22.3, the most recent version and now whenever I try to "Save for web" either through the keyboard shortcut alt, cntrl, shift, S or through the menu File, export, save for web (legacy mode) I get this error

    "Operation could not be completed" (Please see screenshot attached)

    I'm on Windows 10

    I have tons of ram (128gb), I7 extreme processor and GTX Titan Black video card, so I know it's not for lack of power.

    Anyone?

    Thanks!

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    March 12, 2021

    Save for Web is Broken in 22.3.

    JJMack
      onewavedesigns
      onewavedesigns
      Participant
      March 12, 2021

      That sux. Now I have to rollback. Do you know if Adobe is aware of the bug?

      Xavietch
      Xavietch
      Participant
      March 10, 2021

      Same problem here!

      I tried to reset the preferences but it did not work...

        Torgeir J
        Torgeir JAuthor
        Participant
        March 10, 2021

        Yes, reset the preferences did not work. I have updated graphic card driver and tried without graphic processor enabled.

        Without success. 

        But I can use quick export or save as.

        Error is on my workstation with Windows 10 Pro for Workstations (20H2), on my laptop with Windows 10 Pro (20H2) it is working ok.  

        This issue is also reported to support. They said I have to go back to previous version.

         

        Xavietch
        Xavietch
        Participant
        March 11, 2021

        I had the issue with the 22.3 version, by going back to the 22.2  the "save for the web" work

        davescm
        Community Expert
        davescmCommunity Expert
        Community Expert
        March 10, 2021

        Working OK here with 22.3 in Windows 10. Have you tried resetting preferences?

        Dave

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