Fonts not recognised between computers - Even if fonts are installed

A little late, but I was experiencing this same issue and luckily found a solution. In my case, this was happening in InDesign using Google Open Sans and machines running Windows 10 as well -- didn't test it out in Photoshop, but it seems like it might be a font registry issue, so could potentially apply to multiple Adobe apps.

Below are some potential causes I think might cause this missing font issue:
1. Having an older version of a Google Font previously installed, and then later installing/using a newer version

2. Installing the fonts via different methods (e.g. right-clicking on font, and selecting install vs install for all users)

Regardless of what triggers this issue, the problem seems to be that the font is installed in two different registry locations (or both if you've installed using multiple versions or using both install methods) and seems to cause an error with the font file associations from one machine to the other (possibly prioritizing one font version/location over the other and causing a mismatch).

The solution for me was to go to both of these locations in the registry and delete all of the affected fonts directly from in there and then reinstall the fonts (Note: uninstalling the fonts didn't work via Windows Fonts folder or Control Panel > Fonts; it would only uninstall one version of the font but leave the other) -- steps listed below:

Press Windows key+R to open Run window. Now, type “regedit” and hit Enter
Agree to enter the Registry Editor
Go to registry locations listed below and delete the affected fonts from the list of files.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Fonts

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Fonts

When you have deleted the files in both locations, return to the System Fonts folder and refresh.
The fonts should now be removed.
Reinstall the font(s) using a consistent method: Select fonts, right-click and click “Install for all users” (other parties would need to go though this process as well in case they are the ones who installed it differently, or you could try installing the font(s) using "install" on your end as well to try and match up with them)
Error should be resolved.

If the steps above resolve the issue, you may need to first turn off the "Windows Font Cache Service" and "Windows Presentation Foundation Font Cache 3.0.0.0" in the Services panel first before going through the steps above (I turned off the font cache to resolve my issue, but not sure if it was a relevant step in the process) -- I can provide instructions for that process as well if anyone is still experiencing this issue and the steps above don't resolve the issue on their own.

Thanks and hopefully this helps someone else out there encountering this frustrating issue!

Jason

Have you compaired the two font folders. Are the number of files the same on both systems and do all the files have the same name date and size and is installed?

Hi Thom,

I would like to know which operating system you are using?

Have you tried to change that font with another one and then choose your selected one again?

If you are using a Mac machine and you are using software like (Font Explorer) try to deactivate it and then reactivate it again.

Thanks,

Ahmed

Hey there, Thom,

I hope that this day finds you well.

Indeed. It looks like the same font isn't installed from computer to computer. There are two ways to fix this.

1) Copy and paste the fonts across computers, so that the file can access them.

2) Adobe's attempt to solve this problem is with Adobe TypeKit. Perhaps you can find a similar font in TypeKit, and use that?

Sincerely,

[Personal information removed by moderator.]

What OS are you using.  Fonts Are installed into you OS from many files not a single package.  If you  use Windows check that the Windows Font folder on both machines have the same fonts installed.  It sound like your does not have a font your co-worker has and is using in Photoshop.