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devanpries
devanpries
Participant
July 13, 2017
Question

Free Account for $10 a month?

  • July 13, 2017
  • 2 replies
  • 476 views

I downloaded Adobe photoshop for a class I was taking and was using the free student account - or so I thought. I've been charged ten dollars a month since I started my account, and when I try to "manage my account" to change my plan, it won't allow me as I have the "free account". How can I delete this program or manage my account so I will stop being charged?
Thanks

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2 replies

S_Gans
Community Expert
S_GansCommunity Expert
Community Expert
July 13, 2017

Hi. I'm sorry you're having this problem. This forum will likely not be able to be helpful to you, as we're more about how to use the programs and functions than we are related to administrative and billing issues. For your problem, I'd recommend contacting the Adobe Billing Department using this link: Contact Customer Care

Adobe Community Expert / Adobe Certified Instructor
Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
July 14, 2017

There's lots of information and advice out there.  I'm more interested in where Devan got the idea of a free account?  It might be to do with the fact that it cost nothing to register an account with Adobe.  Unfortunately, and as far as I know, that does not extend to including products like Photoshop.

Adobe Store | Online order and payment FAQ

Manage your Creative Cloud membership

Creative Cloud for education | Educational institutions

Note, my browser insists on redirecting me to Abobe New Zealand, but your browser should correct that when you click on the links.

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
July 14, 2017

Trevor.Dennis  wrote

I'm more interested in where Devan got the idea of a free account?  It might be to do with the fact that it cost nothing to register an account with Adobe.  Unfortunately, and as far as I know, that does not extend to including products like Photoshop.

I assume in this discussion that we're all aware that you can trial Photoshop for free for 7 days?

Download and install a Creative Cloud trial

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    July 13, 2017

    Log on to your Adobe account, and look for Subscriptions.   There is no such thing as a free student account as far as I know.

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