Freeze/Endless Loading after trying to drag layers

Explorer ,
Jul 07, 2022 Jul 07, 2022

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This has been happening for me on and off for months. On some days I will have it happen multiple times in a day, and other days it won't happen or will just happen once.
When it occurs: I will try to drag multiple layers around in the layers window/panel from one area to another, the program will suddenly freeze, and I will get stuck in an endless load/not responding state. It will never crash; so I can't submit a crash report, and it won't create an auto-save when this happens so I always lose work. It doesn't matter if it's a local or creative cloud document, it can occur in either format. I am usually using lots of vector shapes because I am doing UI design work, so that may be related.
Here's a screenshot of how it looks ion the layers panel when this occurs:

DraegerArt_0-1657220169188.png

I am running the latest version of photoshop currently, but I always stay up to date, so this has happened in multiple versions. I also keep my windows up to date as well. This is my work PC, so everything is set to auto-update.

PS Version: 
Photoshop 2022 v 23.4.1
OS Version:
Edition: Windows 10 Enterprise
Version: 21H1
System type: 64-bit operating system, x64-based processor
OS build: 19043.1766
PC Info:
Processor: Intel(R) Xeon(R) Gold 6234 CPU @ 3.30GHz (32 CPUs), ~3.3GHz
DirectX Version: DirectX 12
Graphics Card: NVIDIA GeForce RTX 3070
Memory: 262144MB RAM
Available OS Memory: 260766MB RAM

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Adobe Employee ,
Jul 08, 2022 Jul 08, 2022

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Sorry to hear this @DraegerArtIt may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Also, would it be possible to record a video or share a file you are working on so the team could dig into it to see what they may find?

 

Thank you,

-- Cory

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Explorer ,
Jul 08, 2022 Jul 08, 2022

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Sorry, if it was while working on something personal, I could... but since this is on my work computer, I cannot record a video and share it. (NDA/Unnanounced Game UI work)

System Info:

Adobe Photoshop Version: 23.4.1 20220615.r.547 3121b66 x64
Number of Launches: 77
Operating System: Windows 10 64-bit
Version: 10 10.0.19043.1766
System architecture: Intel CPU Family:6, Model:5, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-512, HyperThreading
Physical processor count: 16
Logical processor count: 32
Processor speed: 3292 MHz
Built-in memory: 260766 MB
Free memory: 203155 MB
Memory available to Photoshop: 207589 MB
Memory used by Photoshop: 85 %
Crash Handler: Adobe
SAM SDK Version: 2.0.0-main.1224
ACP.local Status:
- SDK Version: 2.5.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.12.0.35
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.90.3
Content Credentials is disabled
Content Credential Helper Version: Not Available
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
PSUserConfig entries:
- K uSty UseSystemStylus 0
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 3070
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,433 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=3840, bottom=1080, right=5760
Display: 3
Display Bounds: top=0, left=1920, bottom=1080, right=3840
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=74845938 -comment=Photoshop Version: Adobe Photoshop 23.4.1 20220615.r.547 3121b66 x64

[897 ms]
Start sniffer 2022-07-08 10:25:29
# Photoshop Version: Adobe Photoshop 23.4.1 20220615.r.547 3121b66 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=74845938 -comment=Photoshop Version: Adobe Photoshop 23.4.1 20220615.r.547 3121b66 x64

{56 ms}
Start platform native
# displays: 3
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (3,840, 0) -> (5,760, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070 index=0 preferred=1)

Display 2
Display: \\.\DISPLAY3
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,920, 0) -> (3,840, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3070
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 3
\\.\DISPLAY2
\\.\DISPLAY1
\\.\DISPLAY3
GPU accessible RAM: 8,433 MB
VRAM: 8,433 MB
Dedicated System RAM: 0 MB
Shared System RAM: 136,716 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver: C:\Windows\System32\DriverStore\FileRepository\nv_dispsig.inf_amd64_25c7f90bc50ef14d\nvldumdx.dll
Driver date: 2022-03-17 000000.000000-000
Driver age: 4 months
Driver version: 30.0.15.1215
Supports UMA: UNSUPPORTED
D3D-ID: 9348
End platform native
{388 ms}

{388 ms}
Start platform OpenGL
# displays: 3
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070/PCIe/SSE2 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (3,840, 0) -> (5,760, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070/PCIe/SSE2 index=0 preferred=1)

Display 2
Display: \\.\DISPLAY3
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,920, 0) -> (3,840, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070/PCIe/SSE2 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3070/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 3
\\.\DISPLAY2
\\.\DISPLAY1
\\.\DISPLAY3
GPU accessible RAM: 8,433 MB
VRAM: 8,433 MB
Dedicated System RAM: 0 MB
Shared System RAM: 136,716 MB
API version: 2.1 (2.1.2 NVIDIA 512.15)
Device version: 2.1 (2.1.2 NVIDIA 512.15)
Vendor name: NVIDIA
Driver: C:\Windows\System32\DriverStore\FileRepository\nv_dispsig.inf_amd64_25c7f90bc50ef14d\nvldumdx.dll
Driver date: 2022-03-17 000000.000000-000
Driver age: 4 months
Driver version: 30.0.15.1215
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{625 ms}

{625 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3070
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 372 GB / s
Compute score: 9,053.71
Device name string: NVIDIA GeForce RTX 3070
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{812 ms}

Exit code kExitNormal
End sniffer 2022-07-08 10:25:30
[kStatusNormal, kExitNormal]

[898 ms]
Finish RunAllAPIs

[2520 ms]
Start GetSnifferResult

[2520 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90960016643271126804
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\mdraeger\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 1.86T, 906.9G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2022/05/11-19:49:04 79.494feda 79.494feda
AdbePM.dll PatchMatch 2022/02/25:12:53:06 1.a395fef450779ea9616c03e6954212ab52393b07 1.a395fef450779ea9616c03e6954212ab52393b07
AdobeLinguistic.dll Adobe Linguisitc Library 353c9a5
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2022/05/30-10:43:04 79.c012c40 79.c012c40
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.cb34c9e 79.cb34c9e
AdobeXMP.dll Adobe XMP Core 2022/05/09-07:22:29 79.566ebc5 79.566ebc5
AdobeXMPFiles.dll Adobe XMP Files 2022/05/09-07:22:29 79.566ebc5 79.566ebc5
AdobeXMPScript.dll Adobe XMP Script 2022/05/09-07:22:29 79.566ebc5 79.566ebc5
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2022/05/11-19:49:04 79.494feda 79.494feda
AID.dll AID DLL 1.0.0.33
AIDE.dll AIDE 2022/05/11-19:49:04 79.6814115 79.6814115
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2022 26.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2022/05/11-19:49:04 79.494feda 79.494feda
AXE8SharedExpat.dll AXE8SharedExpat 2022/02/04-19:11:32 79.97e751e 79.97e751e
AXEDOMCore.dll AXEDOMCore 2022/02/04-19:11:32 79.97e751e 79.97e751e
Bib.dll BIB 2022/05/11-19:49:04 79.494feda 79.494feda
BIBUtils.dll BIBUtils 2022/05/11-19:49:04 79.494feda 79.494feda
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_program_options.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2022/05/11-19:49:04 79.494feda 79.494feda
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.8.0+211118-1842.1.dml-1.8.278eec2
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-6.1.1-uxpr
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/01/04-10:07:31 82.3 82.3
filterport.dll FilterPort 1.1 O
icucnv69.dll International Components for Unicode Build 13.1.a82691a
icudt69.dll International Components for Unicode Build 13.1.a82691a
icuin69.dll International Components for Unicode Build 13.1.a82691a
icuuc69.dll International Components for Unicode Build 13.1.a82691a
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.3 (r0x0ee262de)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.3 (r0x0ee262de)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3 (r0x0ee262de)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3 (r0x0ee262de)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.3 (r0x0ee262de)
JP2KLib.dll JP2KLib 2022/05/09-11:17:40 79.1198525 79.1198525
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.11.20220318.2.b713855
mkl_avx2.1.dll Intel(R) Math Kernel Library 2021.3
mkl_avx512.1.dll Intel(R) Math Kernel Library 2021.3
mkl_core.1.dll Intel(R) Math Kernel Library 2021.3
mkl_def.1.dll Intel(R) Math Kernel Library 2021.3
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mkl_sequential.1.dll Intel(R) Math Kernel Library 2021.3
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mkl_vml_def.1.dll Intel(R) Math Kernel Library 2021.3
mkl_vml_mc3.1.dll Intel(R) Math Kernel Library 2021.3
MPS.dll MPS 2022/04/06-19:09:10 79.c217c13 79.c217c13
onnxruntime.dll Microsoft® Windows® Operating System 1.11.20220318.2.b713855
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2022 23.4
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.2.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.2.0.100
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2022 23.4
PSViews.dll Adobe Photoshop 2022 23.4
ScCore.dll ScCore 2022/01/04-10:07:31 82.3 82.3
SVGRE.dll SVGRE 79.012a8ea 79.012a8ea
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 22.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.4.0.997eb32 17.4.0.997eb32
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-6.1.1-uxpr
UPIC 2.4.1


Required plugins:

Accented Edges 23.4 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.4 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.4 - from the file “Filter Gallery.8bf”
Average 23.4 - from the file “Average.8bf”
Bas Relief 23.4 - from the file “Filter Gallery.8bf”
BMP 23.4 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.4.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.4.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.4 - from the file “Filter Gallery.8bf”
Charcoal 23.4 - from the file “Filter Gallery.8bf”
Chrome 23.4 - from the file “Filter Gallery.8bf”
Cineon 23.4 - from the file “Cineon.8bi”
Clouds 23.4 - from the file “Clouds.8bf”
Color Halftone 23.4 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.4 - from the file “Filter Gallery.8bf”
Conté Crayon 23.4 - from the file “Filter Gallery.8bf”
Craquelure 23.4 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.4 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.4 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.4 - from the file “Filter Gallery.8bf”
Crystallize 23.4 - from the file “Standard MultiPlugin.8bf”
Cutout 23.4 - from the file “Filter Gallery.8bf”
Dark Strokes 23.4 - from the file “Filter Gallery.8bf”
De-Interlace 23.4 - from the file “Standard MultiPlugin.8bf”
Dicom 23.4 - from the file “Dicom.8bi”
Difference Clouds 23.4 - from the file “Clouds.8bf”
Diffuse Glow 23.4 - from the file “Filter Gallery.8bf”
Displace 23.4 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.4 - from the file “Filter Gallery.8bf”
Entropy 23.4 - from the file “statistics.8ba”
Export Color Lookup Tables 23.4 - from the file “Export3DLUT.8be”
Extrude 23.4 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.4 - from the file “FastCore.8bx”
Fibers 23.4 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.4 - from the file “Filter Gallery.8bf”
Filter Gallery 23.4 - from the file “Filter Gallery.8bf”
Fresco 23.4 - from the file “Filter Gallery.8bf”
Glass 23.4 - from the file “Filter Gallery.8bf”
Glowing Edges 23.4 - from the file “Filter Gallery.8bf”
Grain 23.4 - from the file “Filter Gallery.8bf”
Graphic Pen 23.4 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.4 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.4 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.4 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.4 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.4 - from the file “Standard MultiPlugin.8bf”
IGES 23.4 - from the file “U3D.8bi”
Ink Outlines 23.4 - from the file “Filter Gallery.8bf”
JPEG 2000 23.4 - from the file “JPEG2000.8bi”
Kurtosis 23.4 - from the file “statistics.8ba”
Lens Blur 23.4 - from the file “Lens Blur.8bf”
Lens Correction 23.4 - from the file “Lens Correction.8bf”
Lens Flare 23.4 - from the file “Standard MultiPlugin.8bf”
Liquify 23.4 - from the file “Liquify.8bf”
Matlab Operation 23.4 - from the file “ChannelPort.8bf”
Maximum 23.4 - from the file “statistics.8ba”
Mean 23.4 - from the file “statistics.8ba”
Measurement Core 23.4 - from the file “MeasurementCore.8me”
Median 23.4 - from the file “statistics.8ba”
Mezzotint 23.4 - from the file “Standard MultiPlugin.8bf”
Minimum 23.4 - from the file “statistics.8ba”
MMXCore Routines 23.4 - from the file “MMXCore.8bx”
Mosaic Tiles 23.4 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.4 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.4 - from the file “Filter Gallery.8bf”
Note Paper 23.4 - from the file “Filter Gallery.8bf”
NTSC Colors 23.4 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.4 - from the file “Filter Gallery.8bf”
OpenEXR 23.4 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.4 - from the file “Filter Gallery.8bf”
Palette Knife 23.4 - from the file “Filter Gallery.8bf”
Patchwork 23.4 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.4 - from the file “Standard MultiPlugin.8bf”
PCX 23.4 - from the file “PCX.8bi”
Photocopy 23.4 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.4 - from the file “ChannelPort.8bf”
Pinch 23.4 - from the file “Standard MultiPlugin.8bf”
Pixar 23.4 - from the file “Pixar.8bi”
Plaster 23.4 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.4 - from the file “Filter Gallery.8bf”
Pointillize 23.4 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.4 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.4 - from the file “PBM.8bi”
Poster Edges 23.4 - from the file “Filter Gallery.8bf”
PRC 23.4 - from the file “U3D.8bi”
Radial Blur 23.4 - from the file “Standard MultiPlugin.8bf”
Radiance 23.4 - from the file “Radiance.8bi”
Range 23.4 - from the file “statistics.8ba”
Render Color Lookup Grid 23.4 - from the file “Export3DLUT.8be”
Reticulation 23.4 - from the file “Filter Gallery.8bf”
Ripple 23.4 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.4 - from the file “Filter Gallery.8bf”
Save for Web 23.4 - from the file “Save for Web.8be”
ScriptingSupport 23.4 - from the file “ScriptingSupport.8li”
Shear 23.4 - from the file “Standard MultiPlugin.8bf”
Skewness 23.4 - from the file “statistics.8ba”
Smart Blur 23.4 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.4 - from the file “Filter Gallery.8bf”
Solarize 23.4 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 23.4 - from the file “Filter Gallery.8bf”
Spherize 23.4 - from the file “Standard MultiPlugin.8bf”
Sponge 23.4 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.4 - from the file “Filter Gallery.8bf”
Stained Glass 23.4 - from the file “Filter Gallery.8bf”
Stamp 23.4 - from the file “Filter Gallery.8bf”
Standard Deviation 23.4 - from the file “statistics.8ba”
Substance Filter NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 23.4 - from the file “Filter Gallery.8bf”
Summation 23.4 - from the file “statistics.8ba”
Targa 23.4 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.4 - from the file “Filter Gallery.8bf”
Tiles 23.4 - from the file “Standard MultiPlugin.8bf”
Torn Edges 23.4 - from the file “Filter Gallery.8bf”
Twirl 23.4 - from the file “Standard MultiPlugin.8bf”
U3D 23.4 - from the file “U3D.8bi”
Underpainting 23.4 - from the file “Filter Gallery.8bf”
Vanishing Point 23.4 - from the file “VanishingPoint.8bf”
Variance 23.4 - from the file “statistics.8ba”
Water Paper 23.4 - from the file “Filter Gallery.8bf”
Watercolor 23.4 - from the file “Filter Gallery.8bf”
Wave 23.4 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.4 - from the file “WIASupport.8li”
Wind 23.4 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.4 - from the file “WBMP.8bi”
ZigZag 23.4 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.11.0.25 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.11.0\"
CDO: 1.120.0
CmdN: 1.11.2
CDP: 1.143.0
Projects: 1.3.10
Loaded at: 75 ms - launch time impact: 23 ms
Content Credentials (Loaded) 0.29.3.0 - from the file "Required Folder"
Loaded at: 7285 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 23.5.1.0 - from the file "Required Folder"
Loaded at: 7285 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 23.6.0.0 - from the file "Required Folder"
Share Panel (Loaded) 1.0.0.0 - from the file "Required Folder"
Loaded at: 78 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.19.218.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\"
CAPTURE: 2.0.26 STOCK: 2.0.40
Photoshop UXP Export-As (Prepared) 5.8.7.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder"
Loaded at: 7286 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 6422 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 6422 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.6.0.20 - from the file "Required Folder"
Loaded at: 7287 ms - launch time impact: 20 ms
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 9795 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.12.2.0 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\manager.html”

Installed TWAIN devices: NONE

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Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

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Thank you for your sysinfo @DraegerArt, a couple things we notice. You have your Ps memory usage set to 85%, it is reccomended to not exceed 70%, please change this in Preferences and restart.  Also, your video drivers appear to be 4 months old, so they should be updated if possible and restart the computer... did that fix anything?

 

If not, 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

Thank you,

-- Cory

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Explorer ,
Jul 11, 2022 Jul 11, 2022

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Okay! I've adjusted back to 70% and I downloaded the latest driver. I'll see how this functions this week and give an update when I have one (or in a week if this fixes it!) I do know I did have this happen with the memory set to 70% previously, I actually upped it to see if it would help avoid the crash a while ago.

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Explorer ,
Jul 11, 2022 Jul 11, 2022

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Well that didn't take long... sadly, I got the freeze. Not sure if this helps; but the layer or layers I am attempting to move appear duplicated whenever this happens. The selection will also appear offset from the mouse cursor instead of under it. I also get stuck in the "grabby" fist cursor.PhotoshopFIST.gifPSFreeze.PNG

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Thank you for the update @DraegerArt.

 

A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.   Let's try this:

 

Close Photoshop
Restart the computer
Use the Adobe Creative Cloud App to uninstall Photoshop
Restart the computer
Install Photoshop via the Creative Cloud App without launching any other programs.
Restart the computer
LaunchPhotoshop
Wait 5 minutes... does the error persist?

 

Thank you,

-- Cory

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Explorer ,
Jul 13, 2022 Jul 13, 2022

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Okay so I did this, and now I am not only getting this crash but the Select and Mask crash that plagues my existence that I haven't seen in a long time has returned.

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Ok, @DraegerArt. will pass this on to the team to see what else might be happening.  Thank you for your patience, hang in there and we will do all we can to help you.

 

Thank you,

-- Cory

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi @DraegerArt , would it be possible to share your workflow or steps to reproduce so the team can try to do the same and see what is happening?

 

Thank you,

-- Cory

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Explorer ,
Jul 19, 2022 Jul 19, 2022

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Sorry, I haven't responded....I honestly can't quite pin down what in my workflow is causing this other than simply moving layers around. I've been trying to work it out. I even got it in a new document with only 2 layers in it yesterday that I created after using "duplicate layers" to a new/empty documrent. I do almost always need to have multiple photoshop documents open... but that's "normal". (I was in QA for many years and am well-versed in reproducing bugs and explaining the process, so if I knew more.. or at this point; when I know more, I'll definitely tell you!)

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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@DraegerArt , sorry, this one is frustrating. Have you tried blowing away your preferences for the build that you are using, then also toggle the 'Deactivate Native Canvas' switch and restart, if simply redoing prefs doesn't work.

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