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Answered

Freeze when using pen tool

Forum|Forum|5 years ago
May 20, 2020
23 replies
9587 views

Hi all,
I'm having issues with photoshop after using the pen tool. About 4-5 click points in photoshop freezes, and the pen tool reverts to an inactive cursor that does nothing. The strange thing is that PS doesn't crash, so no crash report is generated. It doesn't even come up as "(Not Responding)" when I go to force quit PS.

I've recently upgraded to an iMac Pro and I'm running a BenQ SW2700 Display (2k) as the second monitor with the Radeon Pro Vega 56 8 GB graphics Card, so I don't think it's a GPU problem, though I could be wrong.

I've recorded my screen as it happens in the attached clip.
Any help would be greatly appreciated.

PS_clipping_issue.zip

This topic has been closed for replies.

Correct answer Wendell Favacho

Hello, Wendell, could you state wich version works, and which one did not?

wacom 6.3.44-3 is working atleast fow windows - two day with no problem here

I was in Driver 6.3.44-1 before

Show previous replies

B

Brandee0D4D

Participant

Issue still persists nearly a year later??

Les HallackAuthor

Participating Frequently

Yes! I had it happen multiple times last week. It's an absolute joke that Adobe has not even dignified us with a response.

N

NicolaShawPE

Participant

Still having the issue even after resetting preferences. Still nothing on that fix?

T

Taylor5E0E

Participating Frequently

Yea still having this happen consistently. Adobe gave me the same directions to reset prefs and it didn't help. It happens on two machines I work on. I baffled that a bug like this would exist. One thing I noticed is the freeze seems to happen when I'm using the pen tool in conjunction with the hand tool. So maybe it's a hand tool thing...

Sick of quitting and restarting photoshop

N

NicolaShawPE

Participant

I've noticed that too! If i zoom too far in to pen and then move it freezes. My job is very photoshop heavy so its becoming i real annoyance having to save a photoshop file everytime so i dont have to start again! It's been like this for months, cannot understand why it hasnt been resolved. And as you said, resetting does absolutely nothing!

S

Sanjay Chaudhary

Participant

I have the same issue in windows after new update can anyone help

J

JaggedTech

Participant

Yep. Happening to me too. Can't figure out how to make it stop. Very annoying.

J.Lacerda

Known Participant

Same problem here!

I am facing this problem for a long time, I have purchased a new machine because I thought that the problem had to do with hardware, but unfortunately the same problem persist with the new machine too.

I have watched the movie and is exactly what is happening, but it is not only with the pen tool it happens with the healing brush, clone tool. etc, if freezes only the working document, photoshop do not crash only the document. the image freezes when It is moved on the screen.

I have tried all kind of alleged solutions, Reset tool, Remove plugins, reset photoshop etc, even a new laptop

It is really a frustrating problem!!

Adobe, Please we do need a solution!

Les HallackAuthor

Participating Frequently

I thought it might be a problem with the wacom tablet, but after doing some digging, I couldnt find anything concerning this issue on any wacom threads. I think it's definately a PS issue, I wish Adobe could respond to this thread.

B

Brandee0D4D

Participant

Hi Les,

It's not a problem just with the Wacom Tablet, I have a Tablet at work using a brand new Apple Mac Mini with M1 chip and I have an old iMac at home with just a mouse.

It happens on both machines. Very Frustrating!!

H

Harrison5E57

Participant

has anyone found a fix yet??

alexc50026472

Participant

This is happening to me as well. Adobe, please provide a solution. At this point the issue is costing my company significant time and money.

O

one-mouse

Participant

Same here, Test your bloody software before to make it available Adobe! We dont have time to deal with this crap with all your applications! iMac (Photoshop 21.2.1)

T

Taylor5E0E

Participating Frequently

This is really starting to cost me money and time. Adobe I would love a reponse please.

T

Taylor5E0E

Participating Frequently

This glitch is really anoying... what gives PS?

PECourtejoie

Community Expert

Hi, is Ps updated to 21.2.3?

Did you try to reset the pen tool (right-click on its icon on the option bar) or to reset Photoshop's preferences by holding down Ctrl+Alt+Shift (Pc) Cmd+Opt+Shift (Mac) as you click on Photoshop's icon to start it up.

See: https://helpx.adobe.com/photoshop/using/preferences.html

If you do have access to the menu Edit>Preferences (Pc) or Photoshop>Preferences (Mac), it is possible to reset them from the General submenu.

Les HallackAuthor

Participating Frequently

Hi PECourtejoie

Thanks for the reply. Yes I am on 21.2.3 and I have already tried resetting the preferences to no avail.
I'll give your other suggestion a go too and post back with the results.

Cheers.

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