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jade_2056
Participant
April 15, 2025
Question

Freezes, Lag, Non-Responsive Performance Issues with Adobe CC on New High End Computer

  • April 15, 2025
  • 1 reply
  • 601 views

Hi. Has anyone come across this issue on a new high-end computer?

 

Specs:

Model: Dell Optiplex 3680

CPU: I7-14700k

RAM: 64 DDR5 RAM

GPU: RTX 4090

SSD: 1 TB NVME SSD (Single Drive)

OS: Windows 11

 

When working with any of the Adobe CC products (Photoshop, Illustrator, Lightroom. Etc…) I would get masking issues where the application freezes, rendering 3D models makes the program unresponsive, micro stutters, etc.

 

Deleting caches and maximizing the performance settings from default doesn’t do much.

 

Deleting font caches or others improves the performance a little, but doesn’t solve the main issue (their chat support recommended it).

 

These files are not very large (couple hundred megs) but they do contain many layers.

 

Any ideas?

1 reply

A
Community Manager
AlekeCommunity Manager
Community Manager
April 15, 2025

Hi @jade_2056! 😊 Welcome to the community!

It might be obvious, but could you try uninstalling and reinstalling Photoshop? Another thing that might help is resetting your preferences to restore Photoshop to its default state. Here's a guide on how to do that.

Could you also share your System Info as shown in the app? You can find it in Photoshop under Help > System Info. Just copy the info to a text file and attach it to your response, or share it with us through Google Drive, WeTransfer, or another file-sharing platform.

Thanks!

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
J
jade_2056Author
Participant
April 15, 2025

Hi Aleke. Thank you. I wish this was in better circumstances,.

 

The Adobe Chat Support Agent had me run a clean install of 2024 instead of 2025. Issue still persists.

 

They also had me close photoshop, backup/rename the the photoshop folder in "*\AppData\Roaming\Adobe\" , and open photshop to re-create the folder. Which improved the performance but did not solve the main issues.

 

We do not use third party plugins, and only fonts available and downloaded from Adobe Cloud.

 

Also tried solutions from this article and does improve performance a little.

 

Also attached specs.

KR Seals
Community Expert
KR SealsCommunity Expert
Community Expert
April 15, 2025

I have a similar Win11 system (see specs in my sig) I'm not seeing any slowdown in PS, Pr or LrC.

I see in your system info that you have the Intel QHD graphics. In my system, the onboard GPU is automatically deactivited when another GPU is installed. I have no idea if this will help, but try disabling the Intel GPU in the computer BIOS. PS does not work especially well with two GPUs.

 

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
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