Full screen mode causing distortion

[zigzag718]

Hey everyone, I was hoping this bug would be common enough that it'd be reported and fixed by now, but I guess it's too specific.

Whenever I'm in FULL SCREEN MODE WITH MENU BAR (Press F once) and I press TAB to hide all the tools, my screen gets distorted, the opened document disappers, and I can't move or transform anything. When I press TAB to reveal the tools again, it comes back to normal.

Everything works perfectly in Standard Screen and Full Screen Mode; the problem occurs specifically in Full Screen Mode With Menu Bar.

I'm running the most current version of Photoshop (22.1.1) on a 2018 15" MBP (Mojave OS 10.14.6).

Anyone else having this problem?

[italosan]

Hi, could you post a screenshot? Have you tried to reset preferences?

[zigzag718]

Hey, thank you for the quick reply! No problem:

Screen 1 -  what it looks like when I'm in Full Screen Mode with Menu Bar

Screen 2 - what happens whe I hit TAB to hide tools

Screen 3 - what happens when I try to scroll up or move around to bring back the document

When I hit TAB and bring back the tools, everything goes back to working normal like in Screen 1. This problem only started like 2 or 3 versions ago; everything worked perfectly before that.

[italosan]

Thanks for posting the screenshots. Have you tried to reset Photoshop preferences? Have you checked if there are any updates available for your computer? Do you use an external monitor?

[zigzag718]

- Tried resetting preferences, no luck

- I have an update for Big Sur or whatever the latest Mac OS is but I'm still on Mojave. There were no problems until the 2nd or 3rd to last PS update so I don't think it's computer related.

- I do use an external, but this problem occurs with or without an external monitor connected.

[italosan]

 Thank you for answering all my questions. Have you tried with Creative Cloud Cleaner tool? This way, in addition to uninstalling the software, you will also delete any corrupt files.

[zigzag718]

Tried that +  previous versions of PS, no luck.

I also noticed that everything works fine on my external monitor, but not on my main MBP screen.

[italosan]

Hi, thank you for giving us more details. Have you checked your MacBook Pro display settings?

[zigzag718]

And thank you for still trying to help – I have checked, but I'm not sure exactly what I'm looking for; all the settings seem fine and haven't been changed in years.