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Gen fill isn’t working with Sequoia macOS

New Here ,
Sep 21, 2024 Sep 21, 2024

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Generative fill isn't working with Sequoia macOS 

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macOS

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Adobe
Community Expert ,
Sep 22, 2024 Sep 22, 2024

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Hi!

What version of Photoshop are you running?

Michelle

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New Here ,
Sep 27, 2024 Sep 27, 2024

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Hi,

PS 2024 v 25.12

Thanks,
Ana

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Community Expert ,
Sep 22, 2024 Sep 22, 2024

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Hi Ana.  I just tried it with 25.12 and 26.0 (beta), and it worked OK in both.   This was on a MacBook Pro M2

 

Can you describe your exact workflow?  i.e. did you make a selection and click on Generate, or did you use a prompt?

What was the image size, and roughly how large (in pixels) was the selection?

 

Any more details that might help us work out what is happening?

Was there any error message?  

 

 

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New Here ,
Sep 27, 2024 Sep 27, 2024

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Hi,

Yes, I also have PS v 25.12 and MacBook Pro M2, and it's greyed out for me
when I make a selection. Typing a prompt is not an option because it's
greyed out.

The image size was what I usually use for work 2000x3000ish px, and just a
small selection to see if it's working. And it wasn't giving me any errors
- just greyed out in the contextual bar.

Thank you,
Ana

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Community Expert ,
Sep 27, 2024 Sep 27, 2024

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@anaj32629146 Check your firewall settings - other users have been reporting Sequoia is blocking Firefly AI.

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New Here ,
Sep 27, 2024 Sep 27, 2024

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It's not that

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Community Expert ,
Sep 30, 2024 Sep 30, 2024

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@anaj32629146 here's a test - turn your firewall off. Does it work?

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New Here ,
Oct 01, 2024 Oct 01, 2024

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Hi, thanks for your help 🙂 but I tried and it’s not working again. It’s
still greyed out

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Community Expert ,
Oct 01, 2024 Oct 01, 2024

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Are you on wifi or hardwired? If wifi - make sure you are connecting to the network via 5 ghz and not 2.4 or dual band. Next, check your router firewall settings and make sure those are allowing adobe.com, Photoshop and Firefly.

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New Here ,
Oct 04, 2024 Oct 04, 2024

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LATEST
The new 20min software update fixed the issue 🥳🥳

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