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Deven15D5
Inspiring
March 21, 2024
Question

Generative add on credits

  • March 21, 2024
  • 1 reply
  • 3312 views

The main document about Adobe add on generative credits mentions add on credit packages you can buy to add to your subscription. I can't find these add on packages for generative credits anywhere in my account or products. Does anyone know where you do this? Thanks!

    1 reply

    Bojan Živković11378569
    Community Expert
    Bojan Živković11378569Community Expert
    Community Expert
    March 21, 2024

    Have you seen this page? It contains the answer to your question Frequently asked questions about generative credits (adobe.com)

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      Deven15D5Author
      Inspiring
      March 21, 2024

      That's the page I'm talking about that I read. The pertinent part is listed below. I've bolded the part where it says you can buy these add on plans, but where do you do that? I've scoured every inch of every aspect of my account and do not see this option, unless I'm blind.

       

      "What is the Generative Credits Add-on plan?

      The Generative Credits Add-on plan allows you to increase the number of monthly generative credits. You may purchase multiple Generative Credits Add-on plans and the number of generative credits will be additive to the existing number of generative credits in the underlying subscription. The monthly renewal day for each of the Generative Credits Add-on plans will be associated with the start date for each plan purchased. The Generative Credits Add-on plan can only be added to an existing paid plan. 

      Free Creative Cloud, Adobe Firefly, and Adobe Express users can subscribe to a new paid plan to continue creating Firefly-powered assets."

       

       

        davida88198906
        davida88198906
        Participant
        February 12, 2025

        Finally found the button, which of course not described in the FAQ or website anywhere, and clicking on it gives the option for the Generative Credits Add-on. What it does not do is say how many credits you get for 4.99 per month. What is going on with the dissemination of information over there? There are 3 basic things people want to know. How much does it cost? What do I get for that price? and How can I buy it?

        Add a 4th. Why does Adobe not make it easy to find answers to these questions? Seriously, it is a few lines of code. It would take 5 minutes to add the answers to the FAQ.

        I don't mean to come of as snarky or combative, I am seriously baffled as to why Adobe is investing so many resources into AI and so few into letting us know how to access it.


        I have a teams Creative Cloud accountv and searching for the same info. I have maxed out my 1200 credits only half way into the month and I see no way to add credits. Desperately looking for a slution so that I can proceed with working. When in Firefly, I see a way to 'request more credits' that presumably will send something to my admin? 

         

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