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Generative ai aborts after clicking generate, not showing any result (25.6.0)

New Here ,
Apr 19, 2024 Apr 19, 2024

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Hello

I have the problem that generative ai is not working. I have CC on my company laptop installed.

Choosing area and entering prompt

Leif36846259dpt2_0-1713517213824.png

After sending the prompt
Leif36846259dpt2_1-1713517227351.png

After progress bar reaches end it goes back to the prompt window and nothing changes

Leif36846259dpt2_2-1713517237167.png

How can I fix this?


Best

Leif

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Adobe
Adobe Employee ,
May 03, 2024 May 03, 2024

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Hey, @Leif36846259dpt2. Welcome to the Photoshop Community. I've reviewed the account you've used to log in to the community, and the subscription is associated with an enterprise. 

 

This is a company machine, so an IT team might be managing the device. Ensure all the Adobe Network endpoints are whitelisted. 


You can try using Photoshop Web (https://adobe.ly/3WkhVFm) on an alternate device & internet network to rule out it is a network issue. 

 

On the other side, they can check with the Enterprise subscription Admin to understand if you have the required access: https://adobe.ly/3WEFitJ

 

Thanks! 
Sameer K

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