Generative ai aborts after clicking generate, not showing any result (25.6.0)

[Leif36846259dpt2]

Hello

I have the problem that generative ai is not working. I have CC on my company laptop installed.

Choosing area and entering prompt

After sending the prompt

After progress bar reaches end it goes back to the prompt window and nothing changes

How can I fix this?

Best

Leif

[Sameer K]

Hey, @Leif36846259dpt2. Welcome to the Photoshop Community. I've reviewed the account you've used to log in to the community, and the subscription is associated with an enterprise. 

This is a company machine, so an IT team might be managing the device. Ensure all the Adobe Network endpoints are whitelisted. 

You can try using Photoshop Web (https://adobe.ly/3WkhVFm) on an alternate device & internet network to rule out it is a network issue. 

On the other side, they can check with the Enterprise subscription Admin to understand if you have the required access: https://adobe.ly/3WEFitJ

Thanks! 
Sameer K