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J
Jaglewiczk
Participant
May 27, 2023
Answered

Generative AI blocked because of age.

  • May 27, 2023
  • 1 reply
  • 3117 views

So, my problem is using an Adobe Firefly in Photoshop Beta. I've just downloaded it and it says... I can't use this option (generative AI), because of my age (I'm 34). Is there any chance to check or change my birth date on adobe account? Maybe I've made a mistake somewhere in the past.... Please help!

    This topic has been closed for replies.
    Correct answer Ged_Traynor

    @Jaglewiczk 

    Why is the Generative Fill button greyed out if I'm over 18?

    If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

    • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
    • Log into Behance with your Adobe ID and enter your Date of Birth.
    • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

    Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

    https://helpx.adobe.com/photoshop/using/generative-fill.html

    1 reply

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity ExpertCorrect answer
    Community Expert
    May 27, 2023

    @Jaglewiczk 

    Why is the Generative Fill button greyed out if I'm over 18?

    If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

    • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
    • Log into Behance with your Adobe ID and enter your Date of Birth.
    • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

    Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

    https://helpx.adobe.com/photoshop/using/generative-fill.html

      J
      JaglewiczkAuthor
      Participant
      May 27, 2023

      Thank You, helped! Works perfect! 🙂

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