Generative AI content credentials prevent exported jpgs from displaying thumbnail in Win 11 Explorer
- October 14, 2023
- 2 replies
- 402 views
How to recreate this problem in Photoshop 25.0.0 on Windows 11 Home Version 22H2 with Windows Feature Experience Pack 1000.22674.1000.0:

1. Edit any image using generative AI. For example, select an area and click "Generative Fill" without instruction to simulate content aware fill.
2. Flatten image
3. [File] [Export] [Export As...]
How to recreate this problem in Photoshop 25.0.0 on Windows 11 Home Version 22H2 with Windows Feature Experience Pack 1000.22674.1000.0:
1. Edit any image using generative AI. For example select an area and click "Generative Fill" without instruction to simulate content aware fill.
2. Flatten image
3. [File] [Export] [Export As...]
4. Format JPG (Note: the problem does NOT occur with PNG or GIF formats)
5. Other export options do not matter. You can leave them alone or change them.
6. Click [Export] and save image to Windows 11 desktop or a folder.
7. Try to view as icons (any size). Thumbnail image will not display.
8. Repeat the above starting with #4 but select PNG or GIF. Thumbnails will display.
9. Repeat from the beginning but do not use generative AI on the image. Thumbnails will display.
4. Format JPG (Note: the problem does NOT occur with PNG or GIF formats)
5. Other export options do not matter. You can leave them alone or change them.
6. Click [Export] and save image to Windows 11 desktop or a folder.
7. Try to view as icons (any size). Thumbnail image will not display.
8. Repeat the above starting with #4 but select PNG or GIF. Thumbnails will display.
9. Repeat the above starting with #3 but with Save for Web (Legacy)... save as JPG. Thumbnails will display.
10. Repeat from the beginning but do not use generative AI on the image. Thumbnails will display.
