Generative Ai Credits

Forum|Forum|2 years ago
January 6, 2024
3 replies
2044 views

have engaged with Adobe's online chat (which was a ridiculous waste of time) as well as asking via X (silence) hence as to why I am posting here.

I have the 20GB Photography Plan - prepaid yearly beginning 6th September.

My understanding is I am entitled to 250 monthly credits (as my subscription began prior to 1st November)

Can anyone - either a Adobe employee or someone else on here confirm this and what day of the month does my allocation of credits renew as Adobe's online chat are clueless.

Many thanks

This topic has been closed for replies.

jane-e

Community Expert

Can anyone - either a Adobe employee or someone else on here confirm this and what day of the month does my allocation of credits renew as Adobe's online chat are clueless.
By @Geoffrey239952378o0z

Employee Pattie-F updated the post about Generative Credits with the current information yesterday (January 17). This should help:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-what-you-need-to-know-about-generative-credits/td-p/14185311

Jane

M

mangurian

Inspiring

Adobe's posts on this subject are very clear. It is is easy to find your current credits, how they are charged, and when they renew. Just read the info Adobe has online.

G

Geoffrey239952378o0zAuthor

Participating Frequently

If they are that clear then why don't Adobes own employees understand them.

I'm far from stupid and beleive they should have renewed today. They haven't.

The info online may be correct (and yes I have read it thanks) if that's the case then they should stick to it or tell us why they haven't. Also train their staff better.

jane-e

Community Expert

My allocation has just been refreshed this morning.

An Adobe employee who I contacted on Friday was wrong on both counts.

By the way the info above is on the UK site. The US site info is slightly different

https://helpx.adobe.com/firefly/using/generative-credits-faq.html

By the way the info above is on the UK site. The US site info is slightly different

https://helpx.adobe.com/firefly/using/generative-credits-faq.html
By @Geoffrey239952378o0z

Good catch, Geoffrey, I was thinking that Ged's link did not match what I read yesterday. I tried three countries and they differ.

Ged's link has /ie/ (Ireland): https://helpx.adobe.com/ie/firefly/using/generative-credits-faq.html

The UK site has /uk/: https://helpx.adobe.com/uk/firefly/using/generative-credits-faq.html

The French site has /fr/: https://helpx.adobe.com/fr/firefly/using/generative-credits-faq.html

US site: