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V
VTLM
Participant
April 22, 2024
Question

Generative AI has been down for days, service not responding

  • April 22, 2024
  • 4 replies
  • 4198 views

My generative AI function has not been working for a few days, it takes too long to load, and it always eventually leads to "service not responding, check your internet...".

I've tried to use the generative fill on several materials that have been successfully edited before, internet working fine (tried using different wifi and my own phone personal hotspot), tried uninstalling and installing it over and over. Now I'm trying to install the beta version to see if it will work or not.

Can anyone please help me 😞

4 replies

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
May 8, 2024

Hey, @VTLM. Welcome to the Photoshop Community. I've reviewed the account you've used to log in to the community, and I couldn't find an active subscription. 

 

Is this a personal machine, or does an IT team manage the device? If yes, ensure all the Adobe Network endpoints are whitelisted. Head here for the list: https://adobe.ly/4dyUFKe


You can try using Photoshop Web (https://adobe.ly/3WkhVFm) on an alternate device & internet network to rule out it is a network issue. 

 

Let me know if this helps. 
Sameer K

    H
    hhelmbold
    Known Participant
    September 18, 2024

    OK so Adobe replies when it is subscription (money) based but all the other posts with the same issue there is not a single answer from Adobe themselves? I have the same issue and it is not firewall related. How do we check the status of the Adobe servers? How do we get more detailed error information? Is there an IP address I can ping?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 22, 2024

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from cc desktop">
        V
        VTLMAuthor
        Participant
        April 22, 2024

        okay noted, thankyou for the info!

        S
        shuhaibel367118036pqc
        Participant
        April 22, 2024

        Can someone help I'm facing the same issue 

          Sameer K
          Community Manager
          Sameer KCommunity Manager
          Community Manager
          May 8, 2024

          Hey, @shuhaibel367118036pqc. Welcome to the Photoshop Community. I've reviewed the account you've used to log in to the community, and I found active subscriptions.

           

          However, you've exhausted your Generative credit balance in your account. Generative credit counts reset each month. After the plan-specific number of generative credits is reached, you can keep taking generative AI actions to create vector graphics or standard-resolution images*, but using those generative AI features may be slower.

           

          Head here to learn more: https://adobe.ly/3yao39j

          Thanks! 

          Sameer K

            L
            laurenb15059828
            Participant
            February 4, 2025

            Hi Sameer, I still have credits on my account accordingt to CC. But my gen fill is not working. Please help.

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            April 22, 2024

            is this a photoshop??

            V
            VTLMAuthor
            Participant
            April 22, 2024

            yep sorry I forgot to mention it, it is photoshop 😞

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