Participant

Answered

Generative fill and generative expand not working

Forum|Forum|2 years ago
September 14, 2023
17 replies
42577 views

Hi,

I've up until a few days ago used the generative fill and expand option, to fill out shoulders and silhouttes from pictures that are cropped, in the beta version of Photoshop. It has worked like a charm up until a few days ago, but now, whenever I try to use the function, both with and without a prompt, it starts up (the "Generating" popup starts and the progressbar goes about halfway, until it stops and nothing happens to the picture. This happens both when trying to use the crop tool with generative expand, and also marking an area and using generative fill.

I have also installed the new Photoshop 25, but the same issue occurs here. I've also tried uninstalling both the beta and the new Photoshop, but no change.

Anyone who knows how to fix this? The function is saving me so much time, and I have quite a few deadlines coming up where I could really use this..

Photoshop version: 25.0.0

Photoshop Beta version: 25.1.0

macOS Ventura 13.5.1

macOS

Correct answer CybrHwk

I spoke with Adobe support about this a few minutes ago. I'm using Latest 25.7 and they suggested I disabled the Windows Defender Firewall... and just like that Generative Expand is working again for me.

I now just need to workout what Microsoft has changed, as it was working perfectly fine a week or so ago. My guess a Windows Defender update has closed a port or preventing a particular type of request getting to Adobe's cloud servers

P

PhilHinchliffeAPS

Participant

Don't use a .tiff, relink the image as a .jpg and it will work.

artdavid

Participant

I had changed my sign in to Creative Cloud earlier in the week to another lap top. I thought I had signed out of it, but I rechecked it, and realized that I had not. If you sign in and out of several computers, suggest checking sign in discrepancies.

Now that I have signed out of the other laptop, all of the features have returned.

A

amin2791339694z8

Participant

this problem occured in grayscale color profile, change to RGB ,expand and again change color profile to Grayscale

D

dicklloyd

Participating Frequently

I have the same problem. When using the crop tool in Photoshop, the generative fill option is greyed out. Anyone know how to fix this? I'm using the very latest update of Photoshop (25.9.0). It worked fine in previous versions before the last update.

artdavid

Participant

I too have just found that the generative fill option in both PS and PS Beta plus the neural filters are greyed out. June 30, 2024. On line it has been suggested to sign in again. Did that, didn't help.

M

MICHAEL37737076ayww

Participant

I'm a MacBook Pro user and yes, the other day the generator AI feature that was there in the beginning start working properly. I was able to drop an image in there and generate the back and it blended it great but now it doesn't do that at all. I'm a seasoned Photoshop user so understanding Photoshop and all the tools are are easy for me. I just don't know what happened.

B

Blake Martin37283434smun

Participant

mine is doing something strange, yesterday i was able to expand my ai generation box to be a rectangle or a little square now its only letting my make a tiny square and i cant expand or extened it im really confused

J

Julian315683138kub

Participant

This happened to me last month as well, and again now.

Is really absurd that you pay for something that you don't have.

Last time I spend 8h with remote control of the costumer support, so if you have this issue don't bother to waste your time with them. They tried everything, disabling firewall, changed firewall rules, updated windows, tried a lot of other photoshop versions, deleted all adobe files, created a new windows user account, etc.

What piss me off the most is that I lose a day of work, for something that from the start I said that the problem was with their servers. Two days later started to work again, the same way that gone it come back.

So I don't know how much time will took this time, but I'm really tired with this s**t. I will find a better product that delivers what I paid for!

V

VisionaryMind

Participant

As far as I can tell, Adobe has silently rolled back all generative capabilities across all of the non-Beta versions of their products. I am a Creative Cloud subscriber (full stack) and haven't been able to use these features in quite some time---going on a month now. I have confirmed with 10 other people on my global team that they experience the same, so it's a top-down feature roll-back.

The generative features are still present in the UI, but are grayed out. They've clearly been disabled. Neural Filters still work, however. It simply appears that Adobe has turned off AI-enhanced generation in the non-Beta versions. Quite disappointing, really, but they are likely getting regulatory heat and didn't have time to perform due diligence (and warn the customers).

All in all, a bad move. Open source now has its foot in the door---and this is helping me make that "decision".

C

CybrHwkCorrect answer

Participant

I spoke with Adobe support about this a few minutes ago. I'm using Latest 25.7 and they suggested I disabled the Windows Defender Firewall... and just like that Generative Expand is working again for me.

I now just need to workout what Microsoft has changed, as it was working perfectly fine a week or so ago. My guess a Windows Defender update has closed a port or preventing a particular type of request getting to Adobe's cloud servers

X

XT EAGLE_Hamza1064

Participant

Adobe express generative fill not working having this issue from past 10 days and its still not fixed i also have credits but its still not working

R

riccardo simbolotti

Participant

Don't know if it's the same issue, but suddenly the generative filling, which was doing fine, stopped working. The progress bar reach the end, the three option windows show the wheels running continuously and nothing happens. I guess it could be a problem on the server, since my Internet connection is working normally, I disabled the firewall so I don't know what else to do.