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13

Generative fill and generative expand not working

New Here ,
Sep 14, 2023 Sep 14, 2023

Hi,

 

I've up until a few days ago used the generative fill and expand option, to fill out shoulders and silhouttes from pictures that are cropped, in the beta version of Photoshop. It has worked like a charm up until a few days ago, but now, whenever I try to use the function, both with and without a prompt, it starts up (the "Generating" popup starts and the progressbar goes about halfway, until it stops and nothing happens to the picture. This happens both when trying to use the crop tool with generative expand, and also marking an area and using generative fill. 

 

I have also installed the new Photoshop 25, but the same issue occurs here. I've also tried uninstalling both the beta and the new Photoshop, but no change. 

 

Anyone who knows how to fix this? The function is saving me so much time, and I have quite a few deadlines coming up where I could really use this..

 

Photoshop version: 25.0.0

Photoshop Beta version: 25.1.0

macOS Ventura 13.5.1

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correct answers 1 Correct answer

New Here , Apr 23, 2024 Apr 23, 2024

I spoke with Adobe support about this a few minutes ago. I'm using Latest 25.7 and they suggested I disabled the Windows Defender Firewall... and just like that Generative Expand is working again for me. 

 

I now just need to workout what Microsoft has changed, as it was working perfectly fine a week or so ago. My guess a Windows Defender update has closed a port or preventing a particular type of request getting to Adobe's cloud servers

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New Here ,
Jul 02, 2024 Jul 02, 2024

this problem occured in grayscale color profile, change to RGB ,expand and again change color profile to Grayscale

 

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Community Beginner ,
Jul 03, 2024 Jul 03, 2024

I had changed my sign in to Creative Cloud earlier in the week to another lap top.  I thought I had signed out of it, but I rechecked it, and realized that I had not.  If you sign in and out of several computers, suggest checking sign in discrepancies.

Now that I have signed out of the other laptop, all of the features have returned.

 

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New Here ,
Oct 16, 2024 Oct 16, 2024

Don't use a .tiff, relink the image as a .jpg and it will work.

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