Generative Fill does not work (This feature is not available in your region at this time)

[mikec85194763]

Hi, I have been using my company's Adobe account and the generative fill functions. Recently I need to switch from the company's Adobe account to my personal one. So I subscribed Adobe Creative Cloud in Thailand. Somehow the generative fill is not working and showing "This feature is not available in your region at this time" after I pressed the "Generate" button and the generative loading bar disappeared. This feature has become one of the most important one for a year and I really need it for my daily works. Please advice.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Sameer K]

Hey, @mikec85194763. Welcome to the Photoshop Community. I've reviewed the account you've used to log in to the community, and I found an active subscription.

Is this a personal machine, or does an IT team manage the device? If yes, ensure all the Adobe Network endpoints are whitelisted.

You can try using Photoshop Web (https://adobe.ly/3WkhVFm) on an alternate device & internet network to rule out it is a network issue. 

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)