Generative fill is not available

Question

I can't use the generative AI feature. I’m using my university's account. I was able to use it before, but now it suddenly doesn’t work. Can you help me fix it?

c.pfaffenbichler · Answer

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Could the firewall settings have been changed?

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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