Generative fill is not available

[phimdow_3728]

I can't use the generative AI feature. I’m using my university's account. I was able to use it before, but now it suddenly doesn’t work. Can you help me fix it?

[c.pfaffenbichler]

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Could the firewall settings have been changed? 

https://helpx.adobe.com/enterprise/kb/network-endpoints.html