Generative fill not working

Forum|Forum|1 year ago
November 17, 2024
6 replies
8238 views

I have just returned from 3 weeks overseas to find generative fill is not working. No problems before I left. I haven't altered or updated anything. I shut down my computer before I left.

iMac

OS Ventura 13.3.1

PS 2024

25.6.0 release

Thanks, Heather

macOS

Correct answer maksh95923910

Hi Heather,

It sounds frustrating to return to this issue! Here are some steps and tips to troubleshoot:

Check Your Internet Connection: Generative Fill requires a stable internet connection to process.
Log Out and Back In: Log out of your Adobe account in Photoshop and log back in to refresh your credentials.
Check Your Photoshop Installation: Ensure the Generative Fill feature is still enabled. Go to Help > System Info to confirm the installation is complete.
Update Photoshop: While you haven't updated anything, it's worth checking if a patch is available to resolve potential bugs.
Reset Preferences: Hold Option + Command + Shift (Mac) while launching Photoshop to reset preferences, which might fix the issue.

If the problem persists, Adobe Support may have specific advice for your setup. Let me know how it goes!

S

SFlaCaymanS

Participant

Hi Heather! Adobe released the Beta version of Gen. Fill in May, 2023. I have applied updates as they were made available. I have never had a problem with any of the AI apps Adobe released. My issues with Gen. Fill started last week. I have tried every "fix" I have found online, and none have rectified the situation!

My Adobe subscription is up for renewal later this month. However, if Adobe cannot provide a solution before then, I will not renew. I think perhaps Adobe has gotten too big for their britches, perhaps resting on their laurels? They added several new features to the AI in Photoshop recently, I believe 3 fairly major updates in 2025.

I have a sneaking feeling this is all a marketing ploy... "push these updates out there" so they can justify another price increase! Microshaft had a reputation for doing that same thing. Remember if you will Windows 98 and then Windows 8. Neither was ready for market but they released them despite many known issues.

I sincerely hope Adobe can come up with a definitive answer before my renewal date!

Good luck to you Heather!

Gregg

R

RedhartotterAuthor

Inspiring

Tnanks for all the replies. It seems that it was the internet connection. All fixed.

maksh95923910Correct answer

Participating Frequently

Hi Heather,

It sounds frustrating to return to this issue! Here are some steps and tips to troubleshoot:

Check Your Internet Connection: Generative Fill requires a stable internet connection to process.
Log Out and Back In: Log out of your Adobe account in Photoshop and log back in to refresh your credentials.
Check Your Photoshop Installation: Ensure the Generative Fill feature is still enabled. Go to Help > System Info to confirm the installation is complete.
Update Photoshop: While you haven't updated anything, it's worth checking if a patch is available to resolve potential bugs.
Reset Preferences: Hold Option + Command + Shift (Mac) while launching Photoshop to reset preferences, which might fix the issue.

If the problem persists, Adobe Support may have specific advice for your setup. Let me know how it goes!

I create what you see & hear.