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generative fill not working

Community Beginner ,
Feb 18, 2025 Feb 18, 2025

devorah_9121_0-1739896781625.png

why an error??

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Windows
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Adobe
Community Expert ,
Feb 18, 2025 Feb 18, 2025

Hi, did it work before for you? Is Photoshop up to date? Your internet is up and running?
firefly is up: https://status.adobe.com/cloud/creative_cloud did you check a troubleshooting guide such as: https://www.psdvault.com/photoshop-error-fixes/how-to-fix-error-occurred-during-image-generation-iss... 

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Community Beginner ,
Feb 18, 2025 Feb 18, 2025
never used it,
but my photoshop is up to date and
my internet is connected

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Adobe Employee ,
Feb 18, 2025 Feb 18, 2025
LATEST

@devorah_9121 do you know if you have an issue with your Adobe subscription? Looking it up it appears you have two and both are in canceled state.  Please confirm the email you are using here is the same for your Adobe subs and we will try to see what might be happening.

 

Thanks,

Cory - Photoshop Product Manager

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