generative fill not working

[devorah_9121]

why an error??

[PECourtejoie]

Hi, did it work before for you? Is Photoshop up to date? Your internet is up and running?
firefly is up: https://status.adobe.com/cloud/creative_cloud did you check a troubleshooting guide such as: https://www.psdvault.com/photoshop-error-fixes/how-to-fix-error-occurred-during-image-generation-iss... 

[devorah_9121]

never used it,
but my photoshop is up to date and
my internet is connected

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[CShubert]

@devorah_9121 do you know if you have an issue with your Adobe subscription? Looking it up it appears you have two and both are in canceled state.  Please confirm the email you are using here is the same for your Adobe subs and we will try to see what might be happening.

Thanks,

Cory - Photoshop Product Manager