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wendy_7208
Participant
January 10, 2025
Question

Generative Fill Permission Issues on Mac

  • January 10, 2025
  • 2 replies
  • 2051 views

Hi there,

I've downloaded Creative Cloud Photoshop to my macbook Air. The Generative Fill function keeps coming up with an error message "Your system administrator isn't allowing access to this feature right now. Please contact them for more information." I have checked all the usual places with the help of ChatGPT and an Apple Tech. Nothing has worked. I've uninstalled and reinstalled as well. 

As a last resort I created a new profile for myself on my mac and downloaded photoshop there. This time when it was starting up I noticed a permission pop up from Adobe that had something to do with using AI. Sadly I didn't grab a screenshot. But I said yes to this permission and voila! I can now use Generative Fill in my new profile. I have checked and compared all security settings in each profile and they are both the same, which leads me to think it's a permission within Adobe not my mac. 

Can anyone help me fix this? Please.

2 replies

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ineedanswersn0w
Participant
June 26, 2025

I'm having the same issue. Anyone have a solve?

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
June 26, 2025

@ineedanswersn0w are you a single license user or part of an Education or Enterprise account? If you are either of those your admin does have to allow access. If you are a single user - follow the directions given above. 

I
IRuud
Participant
November 4, 2025

I have contacted the admin. He stated that is isn't part of the license. Is he right or is he too lazy to check?

 

BrettN
Community Manager
BrettNCommunity Manager
Community Manager
January 10, 2025

When you first try to use Firefly (Adobe AI) features in Photoshop, you are prompted for permission. You may have accidentally denied yourself on your first account, but gave yourself permission on the second. If you reset your preferences, you will be given the prompt again, so that will likely address things on your original account. See: https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences 

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