Generative Fill "The service is not responding. Please check your internet and try again"

[WillC7]

Generative Fill was working fine all this while and last week, but for past few days, it has been a slow process (taking more than 5mins to generate results) and sometimes, I'll get the error:

"The service is not responding. Please check your internet and try again" a few times and sometimes the results appeared after 5mins or more. Any idea what's the cause here or solution?

-Internet is running fine

-Had tried reinstall/upgrade/downgrade PS but not much difference

-Allowed firewall access for PS

[Safiq375642485mpv]

The problem is with your connection, I've tried it. This problem occurs if I use WiFi and if I use a hotspot connection from my cellphone the problem is resolved. Maybe you can try using another connection besides the one you are using now.

[Pete29497835dwob]

happening to me - just looks like server/api load. if i rerun the AI fill it works the 2nd time so not related to my setup/network. tedious! i magine their servers are getting hammered tho the more people use it and they try to keep scaling

[Nikki24079644p6x2]

My photoshop generative fill has been working fine up till today. Now I keep getting that message too. I have updated all Adobe products includibg creative cloud, cleared my files so plenty of space. Restarted the entire Mac and I still get this, has anyone found a fix considering you were reporting the issue months ago?

[DatukB]

Terrible Issue with Generative AI with No Definite Solution

Same issue and it happens many times since using it. The issue with 'The service is not responding, ' still persist despite many suggested solutions are attempted. Despite strong WIFI connection, turning off Firewall, restarting the computer, redownloading Photoshop with recent updated versions, changing the connection to mobile hotspot and try other connections, resetting the WIFI as well did not seem to resolve the issue. Having try many suggested whatever methods to resolve the issue posted in the community but still nothing had changed. And yet the company charged for the service without offering any solution. Hopefully adobe can resolve this although it sometimes may or may not resolve on its own. 

[vdashj]

Generative Fill used to work but in the last couple weeks I haven't been able to use it because of an internet connection issue. However, all other applications work and I've uninstalled/installed PS, but it still doesn't work. Has anyone found a solution?

[Adam.H]

Generative fill have been working fine for me since January 2024, but since yesterday I started getting the same error, I'm on Apple Silicon and my Internet/Firewall are fine. Anyone got this error on 22/23 Sepember 2024?

[Adam.H]

It's working now. It was due to Sequoia 15.0 OS upgrade that had some issues with firewall. Now in Sequoia 15.2, the firewall bug was fixed.

[designbooth]

I've just worked out what this is! I think my Internet service provider IP was blocked. I just went through a different Internet service provider on my phone and generative Phil worked!

[designbooth]

Mac Sequoia changed this - so I had to change back to 1280 and upload restriction was gone and generative fill worked again