Generative Fill yields error message "Something went wrong..."

[Michael37650892chv9]

Hi all,

in Ps 26.7.0 I am unable to get generative fill to work. It stopped about a week ago, yielding the orange error message. I'm in Windows 11, build 26100.3775

I open a file - tiff or RAW makes no difference, and - as I have done repeatedly and with success in the past - used a selection brush to select some powerlines in the background of my image, click on the "Generative Fill" box, then tap the "Generate" button. The progress bar sometimes approaches 100%, but never quite gets there.

I have tried preferences resetting, uninstalling Ps, and (obviously) different file types. The end result is always the same. I've searched the forum for other posts, but found nothing helpful.

I am not a professional, and am far from being thoroughly experienced in Ps, but I can get by. If omeone was to post a link to try, I am competent enough to follow what's there.

Given the lack of other posts of a similar nature over the past week, I'd guess that the issue is more or less unique to my machine. I'll happily post the file if the consensus is that it's necessary, but it happens in jpeg, tiff, and ORF, so I'm not sure that will be helpful and it's an issue that has cropped-up in the past.

Any and all help will be gratefully received.

Michael P.

[creative explorer]

@Michael37650892chv9, can you share or take a screenshot of the orange error message? Sometimes, it gives a code to that error message. Since Generative Fill relies on Adobe's cloud-based AI (Firefly) to process your request, this kind of issue, despite your troubleshooting (preference resets, reinstallation, different file types), almost always points to a problem with your computer's connection to those Adobe servers (was Adobe's servers down? Check the status, https://status.adobe.com) 

[Michael37650892chv9]

Hi CE,

thanks for your reply. I have never seen an error message pop up, but then I've had my attention on the progress bar or thereabouts.

I was unaware that there was back and forth between Adobe and my machine, but that makes sense. I don't have a need for creating artwork, but just out of interest I tried Firefly a few days ago, and got a selection of of images to pick from. So my machine had no problem sending out nor receiving.

I've attached a screengrab of the error message Ps shows. As you can see, the pink selection was fairly minor and simple.

If the fault is with my machine, then I'd have to dig down and see what I can find out because the most likely culprit would be some update or other that MS has fed my laptop.

Finally, I'm in Australia and it's evening right now, so I may not see any further messages from you till morning.

Cheers,

Michael P.

[Michael37650892chv9 · Accepted solution]

Issue solved.

I opened a chat window with Adobe this morning, and a very helpful gent gave superb assistance.

The final solution was for me to use an older version of Ps and try again when Adobe releases a new version.

[Michael37650892chv9]

Hi everyone,

just a final update on this issue. Others have had generative fill failing to complete, and I've seen some rather heated words about it. It may be a fault of Windows and a router setting.

I was having problems getting other applications to launch properly - taking multiple attempts - and the MS Store wouldn't let me install any application; nor would Windows update work properly. The MS error message - "something went wrong" - was far from illuminating. I ended-up wiping and reinstalling Win 11. The problems persisted. A chance encounter with a document that advised trying a different network saw me (in exasperation) hotspot my phone to my laptop phone. All issues were solved.

I tried installing Ps and generative fill completed. Win Update proceeded - to take over my machine for over an hour! - and I was able to install stuff from the MS Store. All applications launched as they should.

Performing a factory reset on my home router/modem and connecting to the web through that again, also resulted in everything working as it should. It is clear that some setting deep within my router/modem was not playing well with Win 11.

I cannot explain why some applications - like LrC for example, but there were others - worked fine, and I was able to surf the web, download, and generally proceed as normal with this setting in my router/modem being wrong, nor why it took so long to manifest itself, but it happened.

So if generative fill isn't completing as expected, I suggest the first thing to do is to try another internet connection. It might well save you a lot of frustration and work.

[robertm63324620]

same thing here and going back a version or 2 does not fix it - nothing does including a remote sesh w/adobe. cannot use anything gen ai (expand or fill) in ps but works fine in lrc. it should work fine in all versions without the gymnastics of rolling back versions, etc. which doesn't work anyway. adobe needs to address this as it used to work just fine.

[Noel Orridge]

Hi, @robertm63324620. Thank you for reaching out, and welcome to the community! I'm sorry to hear about your issue. 

Could you please share more information to get a clearer idea about the issue? Here's what would be helpful:

• Go to Help > System Info, copy and paste the details into a text file, and attach it to your response. Additionally, a screen recording or screenshots relevant to the issue would be incredibly helpful. You can share via Google Drive, WeTransfer, or another public file-sharing platform.  
• To clarify, do you see the same error message mentioned in the thread, a black screen, or something different?
• Are the Generative AI features working correctly in Camera RAW?
• When did you first notice this issue? Was it after an app update, an OS update, or maybe a hardware change?

While we wait, you can try out these steps in the meantime for a quick fix, see if they make any difference:

1) Try turning off your GPU. You can refer to this Helpx article for steps and further information: Troubleshoot GPU issues | Lightroom Classic

2) Reset Lightroom preferences: Corrupted preferences can sometimes cause unexpected behavior. To reset them, hold Option + Shift while launching Lightroom Classic.

3) Ensure you have the latest graphics drivers from the GPU's manufacturer. Studio drivers are preferred over Game-ready Drivers if you have an NVIDIA GPU.

Let us know how it goes! 

Cheers!